The Role

Role Overview
We are seeking a proactive and detail-focused Credit Controller to support the effective management of customer accounts and income collection. Reporting to the Finance Manager, the role is responsible for ensuring timely invoicing, accurate allocation of payments, debt recovery, and resolving customer queries in line with financial controls and agreed processes.
This role suits someone with strong communication skills who is confident managing accounts, reducing aged debt, and working within a structured finance environment.

Key Responsibilities*Manage customer accounts, ensuring timely and accurate collection of outstanding balances
*Raise sales invoices and ensure income is recovered in line with agreed terms
*Monitor aged debt reports and carry out effective follow-up on overdue accounts
*Investigate and resolve invoice and payment queries promptly and professionally
*Accurately allocate receipts and maintain up-to-date customer records
*Perform reconciliations and support month-end close activities
*Liaise with internal teams to resolve billing issues and prevent future delays
*Escalate overdue or high-risk accounts in line with internal procedures
*Respond to internal and external queries within agreed service levels
*Maintain compliance with financial controls, policies, and relevant legislation
*Identify opportunities to improve credit control processes and systems


The Person


Skills & Experience
Essential:
*Previous experience in a credit control or accounts receivable role
*Good understanding of accounting and credit control procedures
*Strong attention to detail and excellent numeracy skills
*Confident communicator, able to liaise effectively with customers and stakeholders
*Highly organised with the ability to manage multiple priorities
*Able to work independently while recognising appropriate escalation
*Proficient in Microsoft Office, particularly Excel

Desirable:*Experience using financial or accounting systems
*Experience contributing to process improvements
*Accounting qualification or equivalent practical experience


Personal Attributes*Professional and customer-focused
*Persistent yet diplomatic approach to debt recovery
*Reliable, adaptable, and resilient
*Strong problem-solving mindset

Next Steps


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