Job Summary
We are looking for an experienced On-Site Account Leader to manage and support our on-site teams across multiple client sites in Kent. You will be responsible for delivering a high-quality service to one of our key client portfolios, ensuring KPIs and SLAs are met while maintaining strong operational and commercial control.
This is a hands-on role, working closely with planning, recruitment, and management teams to ensure smooth day-to-day operations and excellent client satisfaction.
Key Responsibilities
Account & Client Management
*Lead on-site service delivery to ensure orders are fulfilled on time and in full
*Build and maintain strong relationships with clients, understanding their needs and expectations
*Work closely with central and regional planning teams to support labour delivery
*Prepare and present KPI reports for weekly and monthly client meetings
*Complete and track all follow-up actions from client reviews
Service Delivery & Operations
*Allocate and manage staff across multiple sites and shifts
Ensure labour supply matches operational forecasts
*Maintain high standards of performance, compliance, and service delivery
*Ensure accuracy and completion of reports, timesheets, and documentation
Temporary Workforce Management
*Lead daily on-site activities and support associates and Supertemp’s (STs)
*Monitor attendance, performance, productivity, and conduct
*Handle absence, disciplinary issues, and performance concerns
*Coordinate inductions, ensuring all paperwork and training are completed
*Manage PPE issuing and returns, including payroll deductions
*Oversee access card allocation and site coverage
Staff Management & Development
*Support HR processes and resolve frontline issues professionally Coach and develop team members and ST
*Carry out regular site checks for cleanliness, health & safety, and compliance
General Responsibilities
*Act as a professional ambassador for Pro-Force
*Promote and uphold the Pro-Force Gold Standard
*Ensure compliance with legislation, policies, and procedures
*Maintain confidentiality and strong health & safety standards
*Support continuous improvement and wider business objectives
*Carry out additional duties as required by Senior Management
Skills & Competencies
*Strong leadership and people management skills
*Excellent communication and relationship-building ability
*Confident problem-solver with a calm approach to conflict
*Highly organised with strong attention to detail
*Ability to manage multiple priorities in a fast-paced environment
*Confident in report writing and performance analysis
*Full Driving Licence essential
*Must have proof of Right to Work
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