Job Purpose and Role:
To assist the Head of Despatch in providing a first-class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.
Main Duties:
*To deputise for the Head of Despatch where necessary
*Receiving telephone or online orders and entering onto the online system
*Raising of invoices and allocating payments
*Issuing customer statements
*Packing goods and despatching using online courier systems
*Printing and compiling training manuals and materials
*Assisting Head of Despatch with ordering products from suppliers
*Receiving goods inwards and general warehouse duties
*Dealing with customer queries and resolving complaints
*Communicating information to customers in a timely manner
*Undertake any necessary training and development as required
*Any other duties as required
Person Specification
Qualifications and Training:
*Good standard of general education (GCSE English and Maths or equivalent).
*Training or experience in customer service
*Experience in a warehouse environment
Skills:
Administrative & Organisational Skills
*Excellent organisational skills, with the ability to prioritise workload and manage multiple tasks.
IT & Data Management
*Confident use of digital systems
Communication Skills
*Clear, professional, and confident communicator
*Able to handle enquiries professionally.
Customer Service Focus
*Strong interpersonal skills with a customer-first mindset.
*Ability to build positive working relationships internally and externally.
Problem-Solving & Initiative
*Ability to identify issues early and take proactive steps to resolve them.
*Able to escalate concerns appropriately when required.
*Commitment to continuous improvement and finding ways to enhance processes or efficiency.
Knowledge:
*Understanding of administrative processes and customer service delivery.
*Awareness of data protection, GDPR, and confidentiality requirements.
Ability:
*To work on own initiative
*Ability to meet deadlines
*Ability to work co-operatively with others to complete tasks
*Ability to move heavy boxes
*To use pallet trucks and other lifting aids
To apply please attach your CV to the link provided.