The Sales & Social Media Executive will be responsible for:
Customer Relationship Management
*Building a presence and become known as a point of contact for sales and upgrades.
*Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email.
*Posting in and responding to customer queries in owner’s groups on Facebook etc.
*Building and maintaining strong customer relationships for now and the future.
*Confidently and professionally respond to customer concerns or objections.
*Ensuring that all communication is professional and in keeping with the values of the business.
CRM Management/Administration
*Updating the CRM with customers’ information, leads, sales documentation and more.
*Extracting leads from the CRM each day, to create appointments etc.
*Accurate sales documentation completed in the required timescales.
*Develop an understanding of the management software, used for existing owners.
Person Specification
*Proven experience in sales, ideally within hospitality or a customer-focused environment
*Confident generating new business and converting enquiries into bookings
*Experience managing social media platforms for business purposes
*Creative mindset with the ability to produce engaging content
*Strong communication and relationship-building skills
*Target-driven, proactive, and self-motivated
*Well organised with good time management skills
*Professional, personable, and passionate about delivering great customer experiences