Key Responsibilities1. Quality of ServiceTo maintain a high level of quality in service provision by:
*Meeting agreed quality standards, outcomes, and performance expectations
*Participating in and utilising management information and data collection systems
*Contributing to continuous service improvement initiatives
*Ensuring support is delivered in a consistent, person-centred, and non-judgemental manner
2. Health, Safety & Risk ManagementTo ensure a safe working environment for self, colleagues, and service users by:
*Maintaining good standards of housekeeping
*Following all health and safety procedures and risk assessments
*Reporting hazards, incidents, and near misses in line with organisational policy
*Supporting positive risk-taking where appropriate
3. ComplianceTo ensure compliance with all internal and external standards and codes of conduct by:
*Meeting all relevant regulatory and statutory requirements
*Complying with Turning Point’s Code of Conduct, policies, and procedures
*Adhering to safeguarding and Protection of Vulnerable Adults (POVA) guidelines
4. Moving and HandlingTo enable individuals’ mobility safely and effectively, including:
*Moving and handling transfers in line with training and risk assessments
*Pushing wheelchairs and assisting with walking aids
*Supporting individuals to use public transport
*Driving shared transport where required
*Working in partnership with professionals such as physiotherapists and occupational therapists
*Checking and maintaining equipment (e.g. wheelchair cushions and aids)
5. Person-Centred Support & Engagement*Providing personal and intimate care with dignity and respect
*Supporting individuals with daily living activities and community access
*Displaying a caring, empathetic, and respectful approach
*Managing incidents of verbal and physical aggression in a calm and professional manner
*Adapting working practices to a changing and sometimes challenging environment
Skills, Knowledge & AttributesEssential*Excellent customer service skills
*Flexible approach to service delivery
*Comfortable providing personal and intimate care
*Caring, empathetic, and patient approach
*Ability to undertake moving and handling following training
*Understanding of person-centred approaches to support
*Awareness of learning disability issues
*Awareness of relevant legislation and policy (e.g. Valuing People)
*Understanding of safeguarding and protection of vulnerable adults
*Proven ability to manage challenging behaviour, including verbal and violent aggression
Desirable*Experience working with people with learning disabilities
*Knowledge of positive behaviour support principles
Qualifications & ExperienceEssential*Previous experience in the care profession or a clear commitment to working within social care
*Willingness to work towards a relevant vocational qualification (e.g. NVQ/QCF Level 2 or 3 in Health & Social Care)
Desirable*NVQ/QCF Level 2 or 3 in Health & Social Care (or equivalent)