*Telecoms Retail Store Management
*Confident with mobile phones and accessories
Retail Regional Operations Manager
Stamford Hill, London (with occasional travel to London & Manchester branches)
We are recruiting for a growing telecoms retail business seeking an experienced and hands-on Retail Regional Operations Manager to oversee the day-to-day operations of multiple branches across London and Manchester but you’re main base will be at Stamford Hill branch.
This is a key leadership role, acting as the link between senior leadership and Branch Managers. You’ll ensure stores run smoothly, maintain high operational standards, and deliver a consistent, customer-focused experience across all locations.
Key Responsibilities:
*Oversee daily operations across multiple retail sites
*Line-manage and support Branch Managers
*Drive consistency in performance, service, and store standards
*Handle escalations and resolve operational challenges
*Lead staff training, onboarding, and development
*Monitor performance and implement improvements
*Support rollout of new products and initiatives
*Report on operations, staffing, and customer insights

What We’re Looking For:
*Proven multi-site retail management experience
*Ideally telecoms/mobile phone retailer management experience
*Strong mobile phone/telecoms knowledge
*Strong leadership and people management skills
*Experience managing managers or senior team members
*Highly organised with strong problem-solving ability
*Confident handling challenging situations and conversations
*Hands-on approach with the ability to lead strategically

The Role Offers:
*Competitive salary with performance-based bonus
*Clear progression opportunities
*Private healthcare
*On-site parking