2nd Line Support Engineer
Location: Fully Remote
Day Rate: £190 per day (Outside IR35)
Contract Length: 3 months


Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. This role offers the opportunity to work across a broad range of cloud-based technologies, with a strong focus on Azure, supporting multiple clients in a fast-paced setting.


What you’ll do
*Provide 2nd line technical support across infrastructure and cloud environments
*Troubleshoot and resolve escalated incidents and service requests
*Support and administer Microsoft Azure environments
*Work across user, device, and access management within cloud platforms
*Collaborate with 1st and 3rd line teams to ensure timely issue resolution


You’ll work closely with service desk teams and wider technical specialists to deliver a high standard of support across a varied client base.


What we’re looking for
*Proven experience in a 2nd Line Support role within an MSP environment
*Strong hands-on experience with Microsoft Azure
*Solid understanding of Microsoft 365 and cloud technologies
*Experience managing and resolving tickets in a service desk environment
*Strong troubleshooting skills across Windows environments


The ideal candidate will bring a proactive mindset, strong communication skills, and be comfortable working in a fast-paced, client-focused environment.


Why join?
*Fully remote contract
*Immediate start available
*Opportunity to work with a variety of clients and technologies
*Outside IR35 engagement