Customer Operations Project Manager
other jobs Impellam
Added before 7 Days
- England,London,City of London
- Full Time, Permanent
- £181 per day
Job Description:
Customer Operations Project ManagerLocation: London
Rate: £181 per day via Umbrella
Contract: ASAP to 5th July 2026
We are currently recruiting for a Customer Operations Project Manager to support the delivery of customer marketing and CRM activity within a Luxury Fashion Brand.
This role is ideal for a detail-driven project manager who enjoys keeping multiple teams aligned, removing delivery obstacles and ensuring high-quality execution across customer communications.
Key Responsibilities*Manage the day-to-day operational delivery of customer marketing and CRM initiatives, including email campaigns and lifecycle journeys
*Act as the central point of coordination between customer marketing, creative, merchandising, CRM and technology teams
*Ensure briefs, timelines, requirements and responsibilities are clear and well managed
*Plan and manage resources across multiple workstreams, balancing priorities and tight deadlines
*Monitor progress, identify risks early and drive resolutions through clear communication
*Support the transition to external production support, embedding new ways of working and ensuring continuity
*Manage relationships with external partners and vendors, monitoring quality, delivery timelines and efficiency
*Partner with digital, martech and technology project managers to align dependencies and platform readiness
*Champion continuous improvement by streamlining processes, documenting ways of working and improving delivery frameworks
Skills & Experience Required*Proven experience in project management within CRM, email or digital marketing
*Strong understanding of content pipelines and campaign delivery workflows
*Experience managing multiple priorities in a fast-moving environment
*Confident communicator, able to bring structure and clarity to complex situations
*Highly organised with strong problem-solving skills and attention to detail
*Comfortable working cross-functionally with both internal stakeholders and external partners
*Experience using project management tools such as Asana is desirable
If you’re a hands-on project manager with CRM or digital marketing experience and are looking for your next contract role in London, we’d love to hear from you.
If shortlisted, A recruiter from the team will reach out for an initial pre-screening discussion. (you’ll get a call from Manchester Number starting from +44 161/0161 )
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Rate: £181 per day via Umbrella
Contract: ASAP to 5th July 2026
We are currently recruiting for a Customer Operations Project Manager to support the delivery of customer marketing and CRM activity within a Luxury Fashion Brand.
This role is ideal for a detail-driven project manager who enjoys keeping multiple teams aligned, removing delivery obstacles and ensuring high-quality execution across customer communications.
Key Responsibilities*Manage the day-to-day operational delivery of customer marketing and CRM initiatives, including email campaigns and lifecycle journeys
*Act as the central point of coordination between customer marketing, creative, merchandising, CRM and technology teams
*Ensure briefs, timelines, requirements and responsibilities are clear and well managed
*Plan and manage resources across multiple workstreams, balancing priorities and tight deadlines
*Monitor progress, identify risks early and drive resolutions through clear communication
*Support the transition to external production support, embedding new ways of working and ensuring continuity
*Manage relationships with external partners and vendors, monitoring quality, delivery timelines and efficiency
*Partner with digital, martech and technology project managers to align dependencies and platform readiness
*Champion continuous improvement by streamlining processes, documenting ways of working and improving delivery frameworks
Skills & Experience Required*Proven experience in project management within CRM, email or digital marketing
*Strong understanding of content pipelines and campaign delivery workflows
*Experience managing multiple priorities in a fast-moving environment
*Confident communicator, able to bring structure and clarity to complex situations
*Highly organised with strong problem-solving skills and attention to detail
*Comfortable working cross-functionally with both internal stakeholders and external partners
*Experience using project management tools such as Asana is desirable
If you’re a hands-on project manager with CRM or digital marketing experience and are looking for your next contract role in London, we’d love to hear from you.
If shortlisted, A recruiter from the team will reach out for an initial pre-screening discussion. (you’ll get a call from Manchester Number starting from +44 161/0161 )
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job number 3624741
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