Contact CentreTeam Leader
other jobs red recruitment
Added before 7 Days
- England,East Midlands,Leicestershire,Melton
- Full Time, Permanent
- £33,400 per annum
Job Description:
Contact Centre Team Leader
Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers.
The salary is £33,400 per annum.
Benefits and Package for a Contact Centre Team Leader:
*Salary: £33,400
*Hours: Full-time
*Contract Type: Permanent
*Location: Melton Mowbray
*Christmas Bonuses given
*25 days holiday plus bank holidays increasing to 28 dependent on service
*Extra days holiday given over Christmas
*Health care Plan
*Free Parking
*Company Pension
*Yearly pay rises offered
Key Responsibilities of a Contact Centre Team Leader:
*Lead and motivate your team to hit targets
*Deliver excellent customer service
*Train, coach, and develop team members
*Monitor performance and improve results
*Ensure compliance through regular reviews
*Run team meetings and support collaboration
*Follow and promote company processes
*Support customer queries via phone and email when needed
*Drive first contact resolution
*Work closely with other teams to resolve issues
*Share knowledge and support the wider team
Key Skills and Experience of a Contact Centre Team Leader:
*Exceptional organisational skills and a keen eye for detail.
*Proven experience in leading or mentoring a team in a Contact Centre environment.
*Strong interpersonal and communication abilities.
*A proactive and problem-solving mindset with a passion for delivering excellence.
*Excellent customer service with a ’customer first’ mentality
*Strong communication skills, both written and verbal
*Computer literate & a proficient/advanced user of Microsoft Excel
*A growth mindset that actively seeks opportunities to develop and grow themselves, colleagues & their business.
*Self-motivated/upbeat individual with the ability to work fast paced, learn quickly and retain a high-level of information
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)
Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers.
The salary is £33,400 per annum.
Benefits and Package for a Contact Centre Team Leader:
*Salary: £33,400
*Hours: Full-time
*Contract Type: Permanent
*Location: Melton Mowbray
*Christmas Bonuses given
*25 days holiday plus bank holidays increasing to 28 dependent on service
*Extra days holiday given over Christmas
*Health care Plan
*Free Parking
*Company Pension
*Yearly pay rises offered
Key Responsibilities of a Contact Centre Team Leader:
*Lead and motivate your team to hit targets
*Deliver excellent customer service
*Train, coach, and develop team members
*Monitor performance and improve results
*Ensure compliance through regular reviews
*Run team meetings and support collaboration
*Follow and promote company processes
*Support customer queries via phone and email when needed
*Drive first contact resolution
*Work closely with other teams to resolve issues
*Share knowledge and support the wider team
Key Skills and Experience of a Contact Centre Team Leader:
*Exceptional organisational skills and a keen eye for detail.
*Proven experience in leading or mentoring a team in a Contact Centre environment.
*Strong interpersonal and communication abilities.
*A proactive and problem-solving mindset with a passion for delivering excellence.
*Excellent customer service with a ’customer first’ mentality
*Strong communication skills, both written and verbal
*Computer literate & a proficient/advanced user of Microsoft Excel
*A growth mindset that actively seeks opportunities to develop and grow themselves, colleagues & their business.
*Self-motivated/upbeat individual with the ability to work fast paced, learn quickly and retain a high-level of information
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)
Job number 3624766
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