CREDIT CONTROLLER (Maternity Cover)
Hours - Monday - Friday 40 hours per week inclusive of a 1 hour unpaid break
Purpose of Job
This role is responsible for managing a section of BAKO Ltd Sales Ledger by telephone, email and letter, ensuring that customers pay according to their agreed payment terms whilst maintaining good business relationships.
Main Duties
*Handling both incoming and outgoing calls.
*Dealing with customers’ queries and requests as they arise; investigating account queries.
*Daily/weekly banking.
*Making outbound calls to customers to chase up unpaid invoices, recording notes on customer accounts.
*Allocation of receipts to individual accounts.
*Pro-active cash collection.
*Reconciling accounts.
*Communicating with customers to prevent and foresee any issues relating to non - payment of debt; identifying and emphasising potential bad debt issues to the Credit Manager/Supervisor.
*Assuming responsibility for issuing statements and customer letters.
*Taking card payments and recording on centralised spreadsheet.
*Generating any necessary credit reviews, making your own recommendations and providing the relevant information to the Credit Manager/Supervisor for assessment.
*Continuous monitoring of credit limit accounts & new credit applications.
*Maintaining credit hold accounts, obtaining payment & releasing orders as necessary.
*Full communication with external sales executives.
*Assuming responsibility for upkeep of master files.
*You may also be required to undertake other duties which are deemed to be within the business needs.
*Promoting customer excellence throughout the business.
*To adhere to the instruction given by supervisory management.
*Develop and maintain good customer relations with customers and good interaction with all personnel and Management.
Health & Safety
*Promote and maintain a safe working environment by adhering to all company Health & Safety policies and procedures.
*Take reasonable care of your own health and safety, as well as that of others who may be affected by your actions or omissions.
*Promptly report any hazards, unsafe practices, incidents, or near misses to your line manager or the Health & Safety team.
*Cooperate with management on all matters relating to health and safety, including attending mandatory training and following issued guidance or instructions.
*Use equipment and personal protective equipment (PPE) properly and as instructed to minimise risk.
*Participate in risk assessments and contribute to the identification and control of workplace hazards.
*Support a culture of continuous improvement in workplace safety by actively engaging in health and safety initiatives and suggestions.
Job Requirements
Essentials
*Strong team player
*Experience working in a fast-paced environment.
*Previous credit control experience (minimum 2 years)
*Enthusiastic and approachable
*Have a good telephone manner and be confident.
*Customer focused approach
*Flexible in adapting to changing business needs and working additional hours if required.
*Attention to detail
Desirable
*Proficient in IT systems including Microsoft Excel & Microsoft Dynamics
What We Offer
*KPI bonus scheme
*28 days holiday inclusive of bank holidays (pro rata)
*Company Pension Scheme
*Life Assurance cover
*Company Sick Pay
*Employee Discount Scheme
*Cycle to work Scheme
*Employee Assistance Programme