Complaints & Customer Service Advisor
other jobs Partnur Limited
Added before 7 Days
- England,London,City of London
- Full Time, Permanent
- Competitive salary
Job Description:
Complaints & Customer Service Advisor
Permanent
Competitive salary plus benefits
London (Hybrid 2 days a week onsite)
Monday to Friday 9am-5.30pm
We are seeking an experienced Complaints & Customer Service Advisor with experience working within asset finance to join a busy and growing team. This role involves managing customer accounts, resolving queries, and delivering excellent service in a fast-paced environment.
What they are looking for
*Handle customer enquiries predominately via email but also by phone
*Maintain accurate CRM records
*Investigate and resolve customer complaints
*Escalate risks and support fair customer outcomes
*Identify opportunities to improve processes and service delivery
What you will need
*Previous experience in either a customer service or complaint role
*Previous experience working within asset finance (HP, leasing, refinancing or similar)
*Strong numerical skills and attention to detail
*Excellent communication skills
Permanent
Competitive salary plus benefits
London (Hybrid 2 days a week onsite)
Monday to Friday 9am-5.30pm
We are seeking an experienced Complaints & Customer Service Advisor with experience working within asset finance to join a busy and growing team. This role involves managing customer accounts, resolving queries, and delivering excellent service in a fast-paced environment.
What they are looking for
*Handle customer enquiries predominately via email but also by phone
*Maintain accurate CRM records
*Investigate and resolve customer complaints
*Escalate risks and support fair customer outcomes
*Identify opportunities to improve processes and service delivery
What you will need
*Previous experience in either a customer service or complaint role
*Previous experience working within asset finance (HP, leasing, refinancing or similar)
*Strong numerical skills and attention to detail
*Excellent communication skills
Job number 3625165
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