2nd Line Support
other jobs Reed
Added before 7 Days
- Northern Ireland,Belfast
- Full Time, Permanent
- £30,000 - £35,000 per annum, inc benefits
Job Description:
Service Desk Engineer
*Location: Belfast
*Job Type: Full-time permanent
*£Negotiable
REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support to network security management. The successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation.
Responsibilities:
*Create and manage user and email accounts.
*Monitor client environments remotely and manage alerts.
*Provide remote desktop support for PCs, laptops, and mobile devices.
*Prepare and deploy new equipment.
*Support Office 365 environments including Email and MS Teams.
*Manage file and folder permissions.
*Contribute to technical documentation.
*Visit client sites and liaise with third-party application vendors.
*Manage networking and security, including switches and firewalls.
*Handle anti-virus and anti-malware management.
*Manage mail filtering, backup, and disaster recovery solutions.
*Handle calls and log tickets effectively.
Essential criteria:
*2+ years of experience in a similar role.
*Proficiency in MS Operating Systems including Windows 10/11.
*Experience with Microsoft 365 Suite and Windows Server / Active Directory.
*Knowledge of anti-virus and anti-malware solutions, and mail filtering.
*Strong customer service skills with excellent communication abilities.
*Full driving license and access to a vehicle with relevant insurance cover.
Benefits:
*Comprehensive induction and training.
*Exposure to advanced technologies such as virtualisation technologies, network security, and disaster recovery solutions.
*Opportunity to work with a variety of hardware and software environments.
*Hybrid working arrangement after the initial 6-month probation period, with 2 days per week from home.
To apply for the Service Desk Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
*Location: Belfast
*Job Type: Full-time permanent
*£Negotiable
REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support to network security management. The successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation.
Responsibilities:
*Create and manage user and email accounts.
*Monitor client environments remotely and manage alerts.
*Provide remote desktop support for PCs, laptops, and mobile devices.
*Prepare and deploy new equipment.
*Support Office 365 environments including Email and MS Teams.
*Manage file and folder permissions.
*Contribute to technical documentation.
*Visit client sites and liaise with third-party application vendors.
*Manage networking and security, including switches and firewalls.
*Handle anti-virus and anti-malware management.
*Manage mail filtering, backup, and disaster recovery solutions.
*Handle calls and log tickets effectively.
Essential criteria:
*2+ years of experience in a similar role.
*Proficiency in MS Operating Systems including Windows 10/11.
*Experience with Microsoft 365 Suite and Windows Server / Active Directory.
*Knowledge of anti-virus and anti-malware solutions, and mail filtering.
*Strong customer service skills with excellent communication abilities.
*Full driving license and access to a vehicle with relevant insurance cover.
Benefits:
*Comprehensive induction and training.
*Exposure to advanced technologies such as virtualisation technologies, network security, and disaster recovery solutions.
*Opportunity to work with a variety of hardware and software environments.
*Hybrid working arrangement after the initial 6-month probation period, with 2 days per week from home.
To apply for the Service Desk Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Job number 3625211
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