Internal Account Manager / Customer Service
Lancing | Monday–Friday | Office-based.
A well-established, highly successful business in the specialist packaging sector is looking to hire an Internal Account Manager / Customer Service professional to support continued growth.
With a turnover of over £55m a year and a dominant presence across the South of England, the company works with household-name clients across multiple sectors. This is a long-term opportunity within a stable team where people tend to stay, progress, and earn well.
The role
This is an internal, office-based position supporting existing customer accounts and working closely with the Sales Manager and wider sales team. It is not a field sales role and does not involve cold calling.
Key responsibilities include:
*Managing customer accounts day to day
*Acting as a key point of contact for clients
*Handling inbound and outbound customer communication
*Supporting external Account Managers with coordination and administration
*Maintaining consistently high service levels
The role suits someone who is confident on the phone, organised, and comfortable dealing directly with customers.
Working hours
*Monday to Friday
*08:00–17:00 or 08:30–17:30
*Fully office-based in Lancing
*Clear no-overtime culture
Salary & benefits
*£28,000 base salary
*Bonus structure:*1% of branch turnover
*Currently equates to approximately £600 per month
*Increases as the branch grows

*20 days holiday plus Bank Holidays
*Company pension
*On-site parking
Several internal team members earn very well through performance and longevity.
Candidate profile
The business is open-minded on background and will consider:
*Candidates with 2–3 years’ experience in Customer Service, Internal Sales or Account Management
What matters most is:
*Confidence speaking to customers
*Strong communication skills
*Basic numeracy
*Willingness to get on the phone
Interview process
*Two-stage interview
*Includes an aptitude test
*Calculator permitted
Why apply?
*Strong, stable business with a clear future
*Sensible hours and predictable working pattern
*Genuine earning potential without long evenings or weekends
*A team culture where people build careers, not just fill seats
Ideal for someone based in or around Lancing looking for a role that offers stability, progression, and solid rewards — without the usual sales clichés.