We’re working with a well-established insurance business to appoint a Client Director to take on an existing portfolio of mid-market commercial clients.

This is a role centred on ownership, continuity, and trusted relationships-ideal for someone who takes pride in looking after clients properly and becoming a dependable, long-term partner to their businesses.

The Role
*You’ll inherit a portfolio generating c. £350k-£400k income, made up of established clients across a broad mix of sectors within general commercial insurance.
*Clients are based across the Kent region and outer South East, with the office in Maidstone. The role is hybrid, combining time in the office with regular client visits.
*Your focus will be on maintaining strong relationships, understanding each client’s needs, and ensuring a consistent, high-quality service. This is not a volume-driven role-it’s about doing the right thing for clients and building long-term trust.
*You’ll also bring a strong technical grounding, acting as a credible point of reference when needed and contributing to the overall standard of delivery across the team.
Key Responsibilities
*Take ownership of an established portfolio of mid-market commercial clients
*Build trusted, long-term relationships through regular client engagement
*Provide clear, tailored advice across a range of commercial risks
*Ensure consistency and continuity in service delivery
*Work closely with internal teams to deliver a seamless client experience
*Offer technical input on more complex cases when required
About You
*Experience in a client-facing commercial insurance role
*Strong knowledge across general commercial insurance
*Comfortable managing an existing book and maintaining client relationships
*A steady, relationship-led approach with strong communication skills
*Confident, credible and able to build trust with clients quickly
*Happy working in a hybrid role with travel across the region
Culture & Environment
*This is a business built around people, relationships, and trust.
*Clients are long-standing and genuinely valued
*There’s a focus on consistency and doing things well, not quick wins
*You’ll be trusted to manage your portfolio with autonomy
*The team is collaborative, supportive, and down-to-earth
It’s an environment that suits someone who sees themselves as a safe pair of hands-someone clients rely on and colleagues respect.
Benefits
*26 days holiday plus bank holidays
*Pension scheme
*Support towards professional qualifications (CII / ACII)
*24-hour wellbeing support
*Flexible benefits tailored to you and your family, including health, lifestyle and protection options
*Additional perks such as gym discounts, medical cover and retail savings
If you’re looking for a role where you can take real ownership of client relationships and deliver a consistent, high-quality service, this is a strong opportunity to step into a well-established portfolio and make it your own.




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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.