1st Line IT Support
other jobs Adria Solutions
Added before 7 Days
- England,North West,Cheshire,Warrington
- Full Time, Permanent
- £25,000 - £30,000 per annum, negotiable
Job Description:
1st Line IT Support
Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team.
This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.
Key Responsibilities
*Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
*Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
*Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
*Assist with system installations, configurations, and onsite support where required.
*Help with user acceptance testing, troubleshooting, and process improvements.
*Maintain accurate records of IT assets, software licences, and documentation.
*Support training materials, system rollouts, integrations, and onboarding of new business units.
Skills & Experience
*Previous experience in IT or service desk support (1+ years)
*Strong customer service skills with a user-focused approach
*Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred
*Good understanding of PC, network environments, and common business applications
*Strong problem-solving and analytical skills
*Excellent communication skills, both written and verbal
What’s on Offer
*Profit sharing opportunities
*On-site parking
*Supportive team environment with development opportunities
Interested? Please Click Apply Now!
1st Line IT Support
Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team.
This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.
Key Responsibilities
*Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
*Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
*Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
*Assist with system installations, configurations, and onsite support where required.
*Help with user acceptance testing, troubleshooting, and process improvements.
*Maintain accurate records of IT assets, software licences, and documentation.
*Support training materials, system rollouts, integrations, and onboarding of new business units.
Skills & Experience
*Previous experience in IT or service desk support (1+ years)
*Strong customer service skills with a user-focused approach
*Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred
*Good understanding of PC, network environments, and common business applications
*Strong problem-solving and analytical skills
*Excellent communication skills, both written and verbal
What’s on Offer
*Profit sharing opportunities
*On-site parking
*Supportive team environment with development opportunities
Interested? Please Click Apply Now!
1st Line IT Support
Job number 3625714
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Adria Solutions
Company size: 10–19 employees
Industry: Recruitment Consultancy
Adria Solutions is the UK’s leading Recruitment Consultancy for IT, Digital, Marketing, and Executive Search. With 20 years of experience in IT ...