Student Support Hub Adviser
other jobs Michael Page Business Support Job
Added before 7 Days
- England,London,City of London
- Full Time, Contract
- Salary negotiable
Job Description:
As a Student Support Hub Adviser, you will be the first point of contact for students seeking guidance, information or support, delivering a warm, professional and student-centred service.
You will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience.
Client Details
Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand-new Student Support Hub
Description
Key Responsibilities:
*Providing front-line, in-person support to students within the Student Support Hub
*Delivering excellent customer service in a clear, approachable and supportive manner
*Understanding student needs, assessing queries and offering practical solutions or referrals
*Supporting students who may be distressed, with empathy and professionalism
*Resolving queries at first point of contact wherever possible using knowledge, systems and initiative
*Accurately recording interactions using CRM or live-chat systems
*Collaborating with academic and professional services teams across the university
*Maintaining confidentiality and handling sensitive information in line with GDPR and compliance standards
*Actively developing and maintaining knowledge of policies, services and processes
Profile
Person Specification:
*Proven experience deliveringstudent-centred services within Higher Education
*Experience supporting individuals who may be distressed or facing challenges
*Excellent organisational and time-management skills
*Ability to remain calm, professional and effective under pressure
*Strong written and verbal communication skills
*Confidence using CRM systems, live-chat platforms and Microsoft Office
*Ability to build effective working relationships across varied teams
*A responsible, confidential approach to handling sensitive information
Job Offer
*A role with genuine impact on student wellbeing and success
*A supportive and inclusive working culture
*Professional development and learning opportunities
*6-Monht contract opportunity.
You will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience.
Client Details
Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand-new Student Support Hub
Description
Key Responsibilities:
*Providing front-line, in-person support to students within the Student Support Hub
*Delivering excellent customer service in a clear, approachable and supportive manner
*Understanding student needs, assessing queries and offering practical solutions or referrals
*Supporting students who may be distressed, with empathy and professionalism
*Resolving queries at first point of contact wherever possible using knowledge, systems and initiative
*Accurately recording interactions using CRM or live-chat systems
*Collaborating with academic and professional services teams across the university
*Maintaining confidentiality and handling sensitive information in line with GDPR and compliance standards
*Actively developing and maintaining knowledge of policies, services and processes
Profile
Person Specification:
*Proven experience deliveringstudent-centred services within Higher Education
*Experience supporting individuals who may be distressed or facing challenges
*Excellent organisational and time-management skills
*Ability to remain calm, professional and effective under pressure
*Strong written and verbal communication skills
*Confidence using CRM systems, live-chat platforms and Microsoft Office
*Ability to build effective working relationships across varied teams
*A responsible, confidential approach to handling sensitive information
Job Offer
*A role with genuine impact on student wellbeing and success
*A supportive and inclusive working culture
*Professional development and learning opportunities
*6-Monht contract opportunity.
Job number 3626934
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