Customer Account Coordinator | Elland
Full-time, Permanent

We are looking for a Customer Account Coordinator on behalf of a well-established chemicals business.

This is a fantastic opportunity for someone who enjoys building relationships, staying organised and being the go-to person for clients.

If you’re someone who thrives on keeping things running smoothly, juggling multiple priorities and delivering a great customer experience, this could be the role for you.

Company Job Title: Account Manager


What you’ll be doing
*Managing client accounts and building strong, trusted relationships
*Responding to queries quickly and proactively, anticipating client needs
*Processing sample requests and production orders using internal systems
*Keeping clients updated, resolving issues and ensuring high satisfaction levels
*Coordinating with operations and warehouse teams to ensure timely dispatch
*Preparing documentation including shipping paperwork
*Monitoring back orders and keeping clients informed
*Maintaining accurate records, SLAs and client specifications
*Supporting month-end activities including reporting and invoicing

What we’re looking for

Essential:
*Strong communication skills, both written and verbal
*Excellent organisation and ability to manage multiple tasks
*Experience in a customer account coordination role or similar
*High attention to detail and accuracy
*Confident using Microsoft Office
Desirable:
*Experience with stock or order management systems
*Background in chemical, manufacturing or FMCG environments
*Experience using Dynamics 365

What’s in it for you
*Generous holiday allowance, with buy and sell options
*Flexible working hours
*Ongoing professional development and training opportunities
*Mental health support including access to counselling
*Wellbeing initiatives and team challenges
You’ll be joining a collaborative and forward-thinking team where ideas are welcomed, and people are encouraged to take ownership of their work.


How to apply
Please apply with an up-to-date CV. If shortlisted, our client will contact you to discuss the role and your experience further.


Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.

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Unfortunately, due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. We will endeavour to provide an outcome as soon as possible.