Night Concierge - Elephant & CastleCobalt is working with a well-managed residential development in Elephant & Castle to recruit a Night Concierge. This is a key position within the building, offering responsibility, autonomy and the opportunity to deliver a high standard of resident service.
This Night Concierge role operates on a 6:30pm-6:30am shift pattern, suited to someone comfortable working independently and managing the building during quieter hours.
The organisation* This opportunity sits within a professionally managed residential development in a central London location.
* The team focuses on delivering a consistent and high-quality resident experience.
* The environment supports a structured and safety-led approach to operations.
* The building benefits from established processes and a collaborative onsite team.
The role/responsibilities* Act as the first point of contact for residents, visitors and contractors during night hours.
* Monitor access to the building, ensuring a secure and controlled environment at all times.
* Carry out regular patrols across the building and grounds.
* Monitor CCTV systems and respond to incidents appropriately.
* Identify and report safeguarding concerns, ensuring residents are protected from harm.
* Conduct health and safety checks and record findings in line with procedures.
* Respond to emergencies, including coordinating with emergency services where required.
* Complete handovers, reports and duty logs to maintain clear communication.
* Log maintenance issues and escalate where necessary.
* Work closely with the wider team to ensure continuity of service across shifts.
The skills needed/requirements* Working knowledge of residential developments, ideally within BTR environments.
* Ability to remain calm and make decisions in a night-time setting.
* Strong communication skills, both written and verbal.
* A professional and approachable manner when dealing with residents.
* Good understanding of health and safety within a residential building.
* Ability to work independently and manage priorities effectively.
* IT literacy, including use of basic systems and reporting tools.
* SIA licence desirable, but not essential.
* A reliable and consistent approach to shift work.
This Night Concierge position offers a stable opportunity within a well-run development, where you can take ownership of the building during night hours and contribute to resident safety and service.
Apply now to be considered, with interviews taking place shortly.
Due to the volume of applications received, if you don’t hear back from us, please assume your application has been unsuccessful on this occasion.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.