A growing and dynamic flexible workspace provider in recruiting a Sales & Client Experience ManagerCentre (Commercial & Client Experience) in beautiful refurb office.
This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement.

Location: Reading (Fully Site-Based – 5 Days per Week)
Salary: £50,000 Base Salary + OTE £55,000–£60,000
Employment Type: Permanent
Working Hours: 40 Hours per Week

Role Purpose

The Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue.
This role is ideal for someone who thrives in a customer-facing, sales-led environment, enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience.
While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation, rather than traditional operations management.

(Note: This is not a traditional operations-led role — the focus remains on client engagement and commercial success.)

Key Responsibilities:

Commercial Growth & Revenue Generation*Drive revenue through the sale of meeting rooms, event space, and coworking memberships
*Proactively identify and secure new business opportunities through networking, referrals, and local partnerships
*Build strong relationships with existing clients to encourage repeat bookings and upselling
*Promote the centre’s facilities and services to prospective customers
*Achieve and exceed monthly and annual revenue targets
*Maintain accurate sales pipelines and reporting activity
*Work collaboratively with the wider business to maximise commercial performance
Marketing & Community Engagement*Support and deliver local marketing initiatives to promote centre services
*Attend and host networking events to increase brand visibility
*Create engaging community events that encourage client interaction and retention
*Use digital channels, local partnerships, and promotions to drive enquiries
*Act as a visible ambassador for the centre within the local business community
Customer Experience*Deliver a high-quality customer journey from enquiry through to booking and ongoing use
*Provide exceptional customer service to all visitors, members, and guests
*Build long-term relationships with clients to ensure high satisfaction and retention
*Manage customer feedback and identify opportunities to improve services
*Ensure meeting rooms and communal areas are presented to high standards
Site & Day-to-Day Coordination*Oversee the smooth day-to-day running of the centre environment
*Coordinate meeting room bookings, event setups, and customer requirements
*Liaise with suppliers and contractors as required
*Maintain professional presentation standards across the centre
*Ensure health & safety processes are followed appropriately
*Proven experience in sales, meetings & events, hospitality, or flexible workspace environments
*Strong track record of selling meeting rooms, events, or service-based offerings
*Confident networker with the ability to build strong business relationships
*Experience promoting services through marketing and local engagement
*Excellent customer service and communication skills
*Target-driven with a commercial mindset
*Strong organisational skills and attention to detail
*Confident using Microsoft Office (Word, Excel, Outlook)
Personal Attributes*Highly motivated and commercially driven
*Confident engaging with businesses and clients
*Proactive and solutions-focused
*Professional and approachable
*Strong relationship builder
*Able to work independently and take ownership of performance
*Enthusiastic about networking and representing the brand
Benefits
*On-Target Earnings (OTE): £55,000–£60,000
*Opportunity to work in a vibrant, professional workspace environment
*Career development opportunities within a growing organisation
Are you confident in selling meeting rooms, building strong client relationships, and networking to drive new business?

Apply now for the Sales & Client Experience Manager.