Duty Technician
other jobs Sanderson
Added before 5 Days
- England,South East,Hampshire,Winchester
- Full Time, Contract
- £300 - £310 per day
Job Description:
Position: Duty Technician
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We’re supporting a major consultancy delivering into a central government organisation, and we’re looking for an experienced Duty Technician to join their high-performing technical operations team.
This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
*Handle incoming technical support incidents, service requests, and change tasks.
*Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
*Maintain clear, consistent customer communication and provide timely updates.
*Resolve issues ranging from simple password resets to complex server-related queries.
*Escalate cases to the 3rd Line Technical Team when required.
*Work collaboratively within a close-knit, highly skilled team of Engineers.
*Deliver a high standard of customer service at all times.
*Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
*Perform software builds and rebuilds on PCs and laptops.
*Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We’re Looking For
*Strong background in IT support (1st/2nd line or similar).
*Experience working in structured, process-driven environments.
*Excellent communication and customer-facing skills.
*Ability to troubleshoot across hardware, software, and basic server-side issues.
To learn more, please do reach out to Tom Royston via email on
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We’re supporting a major consultancy delivering into a central government organisation, and we’re looking for an experienced Duty Technician to join their high-performing technical operations team.
This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
*Handle incoming technical support incidents, service requests, and change tasks.
*Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
*Maintain clear, consistent customer communication and provide timely updates.
*Resolve issues ranging from simple password resets to complex server-related queries.
*Escalate cases to the 3rd Line Technical Team when required.
*Work collaboratively within a close-knit, highly skilled team of Engineers.
*Deliver a high standard of customer service at all times.
*Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
*Perform software builds and rebuilds on PCs and laptops.
*Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We’re Looking For
*Strong background in IT support (1st/2nd line or similar).
*Experience working in structured, process-driven environments.
*Excellent communication and customer-facing skills.
*Ability to troubleshoot across hardware, software, and basic server-side issues.
To learn more, please do reach out to Tom Royston via email on
Job number 3627470
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metapel
Company Details:
Sanderson
Company size: 500–999 employees
Industry: Recruitment Consultancy
We are a global recruitment solutions company with four decades of experience. The idea of partnership is at the heart of everything we do at Sanderso...