Customer Service Advisor
other jobs SF Recruitment
Added before 6 Days
- England,East Midlands,Northamptonshire
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
Job Title: Customer Service Representative
Location: Northampton (Office-Based)
Salary: £28,000 - £30,000 per annum
Hours: Monday to Friday, 8:00 AM - 5:00 PM (30-minute lunch break)
Job Type: Full-time, Permanent
About the Role
We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Representative to join their Northampton-based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times.
Key Responsibilities
Client Support
Respond to customer enquiries via email, phone, and live chat
Provide accurate quotations and resolve queries promptly
Order Management
*Monitor and manage backorders, keeping customers informed throughout
Account Support
*Support the Key Account Manager to deliver outstanding client service
Communication
*Maintain clear, professional communication with customers and internal teams
Skills & Experience
*Previous experience in a customer service or client support role
*Strong written and verbal communication skills
*Ability to manage multiple tasks and prioritise effectively
*Confident using email and live chat platforms; CRM experience is advantageous
*Positive, solutions-focused attitude with strong attention to detail
What’s on Offer
*Competitive salary of up to £30,000
*Company-wide profit-sharing bonus scheme
*Full-time, office-based role in Northampton
*Supportive and collaborative team environment
If you are passionate about delivering excellent customer service and want to be part of a growing and supportive organisation, we would love to hear from you.
Location: Northampton (Office-Based)
Salary: £28,000 - £30,000 per annum
Hours: Monday to Friday, 8:00 AM - 5:00 PM (30-minute lunch break)
Job Type: Full-time, Permanent
About the Role
We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Representative to join their Northampton-based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times.
Key Responsibilities
Client Support
Respond to customer enquiries via email, phone, and live chat
Provide accurate quotations and resolve queries promptly
Order Management
*Monitor and manage backorders, keeping customers informed throughout
Account Support
*Support the Key Account Manager to deliver outstanding client service
Communication
*Maintain clear, professional communication with customers and internal teams
Skills & Experience
*Previous experience in a customer service or client support role
*Strong written and verbal communication skills
*Ability to manage multiple tasks and prioritise effectively
*Confident using email and live chat platforms; CRM experience is advantageous
*Positive, solutions-focused attitude with strong attention to detail
What’s on Offer
*Competitive salary of up to £30,000
*Company-wide profit-sharing bonus scheme
*Full-time, office-based role in Northampton
*Supportive and collaborative team environment
If you are passionate about delivering excellent customer service and want to be part of a growing and supportive organisation, we would love to hear from you.
Job number 3629194
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metapel
Company Details:
SF Recruitment
Company size: 100–249 employees
Industry: Recruitment Consultancy
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