Freight Forwarder
About the Role
Our client is looking for an experienced Freight Forwarding Specialist to join their operations team. If you thrive in a fast-paced environment, enjoy tackling logistical challenges, and are passionate about providing outstanding service, this role is perfect for you. Our client believes that good logistics goes hand-in-hand with superior customer service. While you will have the opportunity to collaborate with clients globally including regions such as China, Southeast Asia, the Indian Subcontinent, the Middle East, and the USA, your primary focus will be on sea freight, specifically handling shipments to and from Turkey and the UK. Your expertise will ensure that deliveries are smooth and timely, contributing to their reputation for reliability.
Key Responsibilities Include:
*Handling client enquiries and offering tailored solutions and services with competitive pricing.
*Liaising with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
*Providing clients with real-time shipment status updates via online dashboards, portals, or email – based on the client’s preference.
*Obtaining, verifying and processing necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
*Ensuring shipments are fully released by Customs, port authorities and carriers together with correct bill of lading releases.
*Issuing invoices as per agreed terms and ensuring timely payments before delivery.
*Arranging and scheduling deliveries according to the client’s needs, ensuring logistics align with their expectations.
*Resolving client queries and complaints with a customer-first mindset, delivering an exceptional experience throughout the process.
*Building and maintaining strong client relationships to foster trust, retain business, and identify growth opportunities.
What You’ll Bring to the Team
Essential:
*2+ years previous experience in freight operations.
*A strong commitment to delivering excellent customer service, with the ability to anticipate and address client needs.
*Ability to work independently and be initiative driven.
*Ability to manage workload and meet deadlines.
*Excellent interpersonal and communication skills.
*High attention to detail and accuracy.
*Proficiency in IT skills (Word, Outlook, Excel).
*Strong command of the English language.
Desirable:
*Familiarity with logistics and freight management software or platforms (e.g. MultiFreight, CargoWise, Freightos).
*Strong numeracy skills.
*Ability to conduct effective research.
Why Join Our Client?
*Competitive salary.
*Company pension scheme.
*Opportunity to be part of a fast-growing company and shape the operations strategy.
*Opportunities for professional development and career advancement.
*Supportive and collaborative work environment.
*Bags of freedom and autonomy to hone your skills.
Ready to Join the Team?
If you’re ready to be part of a growing, dynamic company that prioritises both customer satisfaction and team success, our client wants to hear from you! Join them in shaping the future of logistics and fostering an inclusive environment where everyone can thrive and contribute their best!