Contact Centre Team Leader
other jobs Cactus Search
Added before 6 Days
- England,East Midlands,Northamptonshire
- Full Time, Permanent
- £28,000 - £34,000 per annum
Job Description:
If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact. You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstanding service every day.
This role offers the chance to combine hands-on leadership with coaching and strategy—perfect for someone who enjoys rolling up their sleeves while also influencing team performance at a higher level.
Monday - Friday 9am – 5.30pm
Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4)
Onsite - Northampton
What You’ll Be Doing*Leading, motivating, and developing a team across customer service and sales activities
*Creating a positive, high-performance culture where people feel supported and empowered
*Coaching team members through regular feedback, 1:1s, and on-the-job guidance
*Monitoring performance and using data to identify trends and opportunities for improvement
*Managing day-to-day operations, including workload planning and team organisation
*Stepping in to support the team during busy periods or complex customer interactions
What We’re Looking For You don’t need industry-specific experience to succeed here—what matters most is your ability to lead, inspire, and bring out the best in others.
We’re looking for someone who is:
*An experienced team leader in a customer service or sales environment
*A confident communicator who can engage and motivate different personalities
*Organised and adaptable, with the ability to juggle priorities
*Passionate about coaching and developing people
*Comfortable working with performance data and targets
*Empathetic and patient, especially when supporting customers with different needs
What You’ll Get in Return*Competitive salary: £28,000 – £34,000 (depending on experience)
*Quarterly bonus scheme (approx. 10% OTE)
*25 days holiday + bank holidays, increasing with service
*An extra day off to celebrate your birthday
*Full training and ongoing development opportunities
*A supportive team environment where your contribution is recognised
This role offers the chance to combine hands-on leadership with coaching and strategy—perfect for someone who enjoys rolling up their sleeves while also influencing team performance at a higher level.
Monday - Friday 9am – 5.30pm
Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4)
Onsite - Northampton
What You’ll Be Doing*Leading, motivating, and developing a team across customer service and sales activities
*Creating a positive, high-performance culture where people feel supported and empowered
*Coaching team members through regular feedback, 1:1s, and on-the-job guidance
*Monitoring performance and using data to identify trends and opportunities for improvement
*Managing day-to-day operations, including workload planning and team organisation
*Stepping in to support the team during busy periods or complex customer interactions
What We’re Looking For You don’t need industry-specific experience to succeed here—what matters most is your ability to lead, inspire, and bring out the best in others.
We’re looking for someone who is:
*An experienced team leader in a customer service or sales environment
*A confident communicator who can engage and motivate different personalities
*Organised and adaptable, with the ability to juggle priorities
*Passionate about coaching and developing people
*Comfortable working with performance data and targets
*Empathetic and patient, especially when supporting customers with different needs
What You’ll Get in Return*Competitive salary: £28,000 – £34,000 (depending on experience)
*Quarterly bonus scheme (approx. 10% OTE)
*25 days holiday + bank holidays, increasing with service
*An extra day off to celebrate your birthday
*Full training and ongoing development opportunities
*A supportive team environment where your contribution is recognised
Job number 3629914
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Cactus Search
About us. Through the two divisions, Cactus Search and Cactus Frontline, we have become one of the UK leaders in Customer Contact Recruitment. We are ...