Income Collection Officer
*Job Type: Full-time, Remote with ad hoc attendance to local offices
*Location: Birmingham
*Salary: Competitive
Join a leading UK provider of housing and neighbourhood services as an Income Collection Officer. This role involves a range of income collection duties relating to rent and service charge income for both the private rented sector and social housing residents. You will be instrumental in achieving and maintaining the lowest levels of current rent and former tenancy arrears to maximise income recovery.
Day-to-day of the role:
*Proactively reduce rent arrears across all accounts to meet monthly targets, including producing arrears reports and letters, engaging with residents, and preparing legal instructions for possession proceedings.
*Serve Notices, conduct home visits, apply for direct payments, and attend court when required.
*Offer advice and support to help residents sustain their tenancies.
*Take ownership of individual performance targets and contribute to the overall success of the income collection service.
*Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the appropriate manager.
*Liaise effectively with external agencies such as Local Authorities and the DWP to support income recovery.
*Respond to arrears-related correspondence and provide clear, accurate information to assist in resolving formal complaints.
*Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met.
Required Skills & Qualifications:
*Experience working in a housing and income collection setting.
*Background in credit control with practical knowledge of income recovery processes.
*Confident using housing management systems to monitor and manage accounts.
*Solid understanding of the legal framework for housing including Pre-Action Protocols.
*Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit.
*Proficient in MS Office applications including Word, Excel, and Outlook.
Benefits:
*Competitive salary and benefits package.
*Flexible working arrangements.
*Enhanced pension scheme.
*Private medical insurance.
*Cycle to work scheme.
*Employee assistance programme.
*Retail discounts.
*Childcare assistance.
*Season ticket loans.
*Personal development plans.
This role is ideal for a confident communicator with a proactive and empathetic approach to income recovery. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent service, we encourage you to apply.
To apply for the Income Collection Officer position, please submit your CV.