Guest Services Coordinator Shift Leader
other jobs Layka Recruitment
Added before 5 Days
- England,South East,Berkshire
- Full Time, Permanent
- £29,000 - £33,000 per annum
Job Description:
Guest Service Coordinator – Shift Leader
Location: Ascot
Salary: £29,000 + £3,000 - £4,000 service charge
Hours: 48 hours, 4 on, 3 off
Join a luxury hospitality brand where people create extraordinary guest experiences. We value passion, personality, respect, teamwork, and creativity—and we celebrate the uniqueness of every team member.
Role Overview:
We are seeking a Guest Service Coordinator Shift Leader to supervise the Guest Service team, ensuring smooth daily operations, excellent guest service, and effective communication with departments such as Housekeeping, In-Room Dining, and Engineering. You will also manage arrivals, departures, complaints, and shift handovers while supporting staff development and maintaining standards.
Guest Service Coordinator Key Responsibilities:
*Lead and supervise Guest Service Coordinators on shift.
*Ensure lobby areas are immaculate and staffed appropriately.
*Coordinate with other departments for guest requirements.
*Oversee guest folios, petty cash, and operational tasks.
*Identify and support staff training and development needs.
Qualifications & Experience:
*Hospitality degree preferred; luxury hotel experience a plus.
*Proficiency in Opera PMS and IT systems.
*Excellent communication, leadership, and customer service skills.
*Team-oriented, trustworthy, and decisive.
Location: Ascot
Salary: £29,000 + £3,000 - £4,000 service charge
Hours: 48 hours, 4 on, 3 off
Join a luxury hospitality brand where people create extraordinary guest experiences. We value passion, personality, respect, teamwork, and creativity—and we celebrate the uniqueness of every team member.
Role Overview:
We are seeking a Guest Service Coordinator Shift Leader to supervise the Guest Service team, ensuring smooth daily operations, excellent guest service, and effective communication with departments such as Housekeeping, In-Room Dining, and Engineering. You will also manage arrivals, departures, complaints, and shift handovers while supporting staff development and maintaining standards.
Guest Service Coordinator Key Responsibilities:
*Lead and supervise Guest Service Coordinators on shift.
*Ensure lobby areas are immaculate and staffed appropriately.
*Coordinate with other departments for guest requirements.
*Oversee guest folios, petty cash, and operational tasks.
*Identify and support staff training and development needs.
Qualifications & Experience:
*Hospitality degree preferred; luxury hotel experience a plus.
*Proficiency in Opera PMS and IT systems.
*Excellent communication, leadership, and customer service skills.
*Team-oriented, trustworthy, and decisive.
Job number 3630172
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Company Details:
Layka Recruitment
Company size: 5–9 employees
Industry: Recruitment Consultancy
Layka Recruitment serves many industries covering nearly every type of vertical.Our specialism is in the supply of office personnel to our clients fro...