Maintenance Technician – Handpiece Repair

Department: Workshop
Location: Northampton
Reports To: Workshop Manager
Start Date:Immediate Start Available

Role Purpose
To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.

Key Responsibilities

Technical
*Assess, repair, and provide quotations for dental handpieces.
*Ensure all repairs meet required quality standards.
*Maintain accurate job sheets and documentation.
*Develop a thorough working knowledge of dental handpieces and their uses.
*Monitor and follow up on outstanding work.
Customer Service
*Communicate with customers regarding repair progress, costs, and queries.
*Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
*Support occasional sales activities (training provided).
Operational
*Manage daily workload efficiently to meet the 24-hour turnaround requirement.
*Assist with booking in jobs and managing workflow.
*Be available for OEM training in the UK or internationally.
*Participate in exhibitions, events, and company projects as required.
*Perform additional duties to support wider business needs.

Person Specification
Essential Experience & Skills
*Mechanical background or strong mechanical aptitude.
*Basic IT literacy, particularly with Windows systems.
*High attention to detail and focus on quality.
*Strong communication and customer service skills.
*Commercial awareness.
Education
*GCSEs in English and Maths (or equivalent).
Other Requirements
*Full, valid driving licence.
*Willingness to undertake internal and external training.
*Ability to work effectively under time pressure.
Does this sound like the role for you? Please apply today with an up-to-date CV.