Customer Service Coordinator (Supply Chain)
Salary: £28,000 to £35,000 depending on experience, plus benefits
Location: Lincoln - on-site


This role sits right at the centre of the operation, and you feel it when it is done well.
As Customer Service Coordinator, you will take ownership of customer orders from the moment they come in through to the point they are received by the customer. It is a B2B environment, and customers expect accuracy, professionalism and follow-through every time.


Your day will involve receiving customer orders, entering and maintaining data on SAP, and making sure contractual terms and pricing clauses are applied correctly. You will be the person who notices when something does not look right and takes the time to sort it properly, rather than letting it roll on and become a bigger issue later.


You will work closely with internal operational teams across planning, logistics, warehouse and the wider supply chain to coordinate activity and organise deliveries. It is a collaborative, office-based team of eight, led by an experienced operational manager who values people who are reliable and supportive of one another, especially when things get busy.


This is a high volume role and the pace can be demanding. Deadlines are tight, contracts can be complex and customers will not hesitate to challenge when they need clarity or reassurance. It suits someone who stays calm under pressure, pays attention to detail and enjoys solving problems properly. You do not need to be loud or flashy, just quietly confident, commercially aware and genuinely customer focused.


You will need strong IT skills and to be comfortable working with systems and data. Experience using SAP or a similar ERP system will make the transition easier, but what matters most is judgement, organisation and the ability to keep control when the workload is heavy.


In return, you will be trusted with real responsibility in a role that genuinely matters, supported by a team that works together and does not pass problems around. The salary sits between £28,000 and £35,000 depending on experience, with a benefits package that reflects the importance of the role.


If you like structure, ownership and being the person who keeps everything moving when pressure is on, then apply now or contact Will Taylor at Hays in Lincoln.
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