Senior IT Support Engineer
other jobs 4Square Recruitment Ltd
Added before 6 Days
- England,London,City of London
- Full Time, Permanent
- £40,000 - £60,000 per annum
Job Description:
Senior IT Support Engineer
Location: London (near Moorgate)
This is fully onsite 5 days per week
Hours are 8am – 5pm Monday – Thursday and 8am – 4.30pm Friday
Salary: £40-60k
Type: [Full-time / Permanent]
About the Role
We’re looking for a skilled and proactive Senior IT Support Engineer to join an existing team. In this role, you’ll be the first point of contact for IT support, ensuring a seamless user experience by diagnosing and resolving technical issues, maintaining systems, and supporting end users.
You’ll play a key role in keeping the IT operations running smoothly while meeting service-level agreements (SLAs) and maintaining high standards of security and compliance.
Key Responsibilities
*Act as the first point of contact for IT support queries
*Diagnose and resolve hardware, software, and network issues
*Log, prioritise, and manage support tickets via helpdesk systems
*Provide user support, guidance, and basic training on IT systems
*Monitor systems and networks, performing proactive maintenance
*Install, configure, and maintain IT hardware, software, and devices
*Support onboarding of new starters (device setup, builds, mobile devices)
*Maintain accurate documentation of issues, solutions, and changes
*Escalate complex issues to senior teams where required
*Ensure compliance with IT security policies and best practices
What We’re Looking For
Technical Skills
*Experience with helpdesk/ticketing systems
*Intune / M365 / Entra / Mimecast / W11 / SharePoint / Teams
*Strong troubleshooting and diagnostic skills across hardware, software, and networks
*Knowledge of system monitoring and maintenance tools
*Experience installing and configuring IT equipment and applications
*Understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi)
*Awareness of IT security practices (patching, antivirus, password management)
Key Competencies
*Excellent customer service and a user-first mindset
*Strong communication skills, able to explain technical concepts clearly
*Proactive problem-solving and initiative
*Ability to manage and prioritise multiple tasks effectively
*Resilient and adaptable under pressure
*Team-oriented with strong collaboration skills
Location: London (near Moorgate)
This is fully onsite 5 days per week
Hours are 8am – 5pm Monday – Thursday and 8am – 4.30pm Friday
Salary: £40-60k
Type: [Full-time / Permanent]
About the Role
We’re looking for a skilled and proactive Senior IT Support Engineer to join an existing team. In this role, you’ll be the first point of contact for IT support, ensuring a seamless user experience by diagnosing and resolving technical issues, maintaining systems, and supporting end users.
You’ll play a key role in keeping the IT operations running smoothly while meeting service-level agreements (SLAs) and maintaining high standards of security and compliance.
Key Responsibilities
*Act as the first point of contact for IT support queries
*Diagnose and resolve hardware, software, and network issues
*Log, prioritise, and manage support tickets via helpdesk systems
*Provide user support, guidance, and basic training on IT systems
*Monitor systems and networks, performing proactive maintenance
*Install, configure, and maintain IT hardware, software, and devices
*Support onboarding of new starters (device setup, builds, mobile devices)
*Maintain accurate documentation of issues, solutions, and changes
*Escalate complex issues to senior teams where required
*Ensure compliance with IT security policies and best practices
What We’re Looking For
Technical Skills
*Experience with helpdesk/ticketing systems
*Intune / M365 / Entra / Mimecast / W11 / SharePoint / Teams
*Strong troubleshooting and diagnostic skills across hardware, software, and networks
*Knowledge of system monitoring and maintenance tools
*Experience installing and configuring IT equipment and applications
*Understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi)
*Awareness of IT security practices (patching, antivirus, password management)
Key Competencies
*Excellent customer service and a user-first mindset
*Strong communication skills, able to explain technical concepts clearly
*Proactive problem-solving and initiative
*Ability to manage and prioritise multiple tasks effectively
*Resilient and adaptable under pressure
*Team-oriented with strong collaboration skills
Job number 3631391
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