Head of Operations / Site Lead - diagnostics
  • Wales,Gwynedd
  • Full Time, Permanent
  • £95,000 - £115,000 per annum
Job Description:
Your new company
You’ll be joining a global leader in healthcare technology, recognised for pioneering breakthroughs that improve patient outcomes and advance diagnostic innovation worldwide. With a strong commitment to sustainability, diversity and continuous learning, the organisation empowers its people to grow, challenge convention and drive meaningful impact. At this UK manufacturing centre, you’ll be part of a collaborative leadership team dedicated to delivering high-quality diagnostic products that support clinicians and patients across the globe.

Your new role
This is a permanent position, requiring a majority on-site presence (3+ days per week), that is part of the Executive Leadership Team for this high-performing site.
Main responsibilities will include, but aren’t limited to:
*Develop and execute the Technical Operations strategy for immunoassay platforms, ensuring alignment with business objectives and delivery of supply, quality and productivity targets.
*Lead technical support for raw material and reagent manufacturing, including troubleshooting, process optimisation and strengthening supply resilience.
*Oversee robust root-cause investigations and corrective actions for technical issues, ensuring operational excellence.
*Build, mentor and inspire a high-performing Technical Operations team, fostering a culture of innovation, accountability and continuous improvement.
*Ensure full compliance with regulatory standards (ISO 13485, FDA, MHRA) and support audits, inspections and regulatory submissions.
*Drive technical projects including material changes, product improvements and new product introductions, managing timelines, budgets and stakeholder communication.
*Collaborate closely with Manufacturing, Quality, R&D, Supply Chain and other functions, acting as a key technical liaison across the organisation.
*Manage departmental budgets, resource allocation and operational performance while maintaining high standards of quality and delivery.
*Champion a proactive Environmental, Health & Safety culture across all Technical Operations activities.


What you’ll need to succeed
*BSc or MSc (PhD preferred but not essential) in Biology, Chemistry, Biochemistry, Biomedical Sciences or a related discipline (or equivalent experience).
*Significant experience in technical support within diagnostics or biologics manufacturing.
*Strong leadership experience managing multidisciplinary teams in GMP environments.
*Deep understanding of immunoassay platforms.
*Proven track record in process optimisation, troubleshooting and technology transfer.
*Strong knowledge of regulatory frameworks including FDA, EMA, ICH and ISO 13485.
*Experience with Lean, Six Sigma or other continuous improvement methodologies.
*Excellent communication, stakeholder management and organisational leadership skills.
*Ability to manage complex projects with strategic thinking, critical analysis and a pragmatic approach.
*Confidence working with data insights, predictive analytics and emerging AI/ML tools.


What you’ll get in return
You’ll get the chance to make a major impact on a leading global diagnostics company, taking on a role with significant managerial responsibility and the chance to further develop your career within a collaborative and high-performing environment.


What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Keywords: technical, operations, diagnostics, manufacturing, immunoassay, assay, platforms, process, engineering, troubleshooting, GMP, ISO13485, FDA, MHRA, quality, improvement, Lean, Six, Sigma, lifecycle, management, reagents, raw, materials, optimisation, leadership, biologics, compliance, analytics
Job number 3631481

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Company Details:
Hays Specialist Recruitment Limited
At Hays we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years? success under our belts and a workforce ...
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