Product Manager – Automation Agents Role Purpose
This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You’ll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions—building a scalable, globally aligned automation ecosystem.





What will your day look like:
Product Strategy & AlignmentShape the automation and intelligent agent components of the Claim Pilot product strategy.
Define core automation agents, their scope, and expected benefits.
Ensure alignment with global product standards, architecture, and reusable components.
Roadmap Ownership & Delivery
Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.
Translate strategy into clear backlog items and delivery increments.
Lead discovery, validation, and user research to ensure solutions meet real business needs.
Maintain high-quality product documentation and governance materials.
Demonstrate measurable value and benefits from delivered automation.
Automation & Platform Modernisation
Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.
Support consolidation of automation tools into the ClaimPilot platform.
Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.
Identify opportunities to retire legacy workflows and adopt global reusable components.
Governance & Transparency
Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.
Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA).Track performance metrics such as throughput, accuracy, cycle time, and adoption.


Stakeholder EngagementTranslate business needs into precise product requirements.
Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.
Build strong relationships with propositions teams, operational SMEs, and technical leaders.
Adoption & Value Realisation
Drive adoption of automation features across internal teams and clients.
Create training and enablement materials.
Track and evidence value delivered, including efficiency gains and improved user experience.
Continuously optimise based on performance insights and feedback.
Scope
Automation agents and workflow automation across:
Motor, Property & Casualty
Specialist and regulated operations
Field services, risk, surveying, inspection
Delegated authority, TPA, BPO environments
Client-specific and regulated workflow platforms


Key Relationships
Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO.
External: Clients, technology vendors, regulatory/industry bodies.





Knowledge and Abilities:
EssentialProduct management/ownership experience in automation, workflow, or operational tech.
Understanding of automation tools, digital workers, conversational agents, or AI task handling.
Strong delivery skills: backlog management, discovery, prioritisation, agile practices.
Ability to work closely with engineering teams.
Strong analytical and data-driven mindset.
Excellent communication and stakeholder management.

DesirableExperience in insurance, claims, TPA, or regulated operations.
Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.
Familiarity with global product governance.
Experience in platform migration or consolidation.

Attributes
Curious, outcome-oriented, and experimental.
Able to simplify complexity and collaborate effectively.
User-centric with empathy for operational challenges.
Structured, detail-focused, and proactive.





Benefits
Career & Purpose
*Davies Innovation Lab
*Leadership training programme
*Funding for professional qualifications
*Thrive at Davies; learning opportunities
Environmental & Social
*The Davies Foundation
*Local charity funding
*Pennies To Heaven
*Employee Resource Groups
*Employee volunteering programme
Financial Health
*Pension, 5% employee and 5% employer contribution
*My Choices at Davies provides; High Street discounts and Financial wellbeing hub
*Life assurance: x4
*Refer a Friend
*Cycle to Work Scheme
*Lease car salary sacrifice
*Davies Incentive Plan
*Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
*Wellbeing centre; move, munch, money & mind focus
*Discounts with 100’s of UK retailers
*EAP; 24/7 confidential helpline
*25 days holiday, increases to 26 days after 5 years and 27 after 10 years
*Flexible working
*Dress for your day
*Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
*Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan