Company description:
Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 13 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.
Job description:
Role Purpose
You will be responsible for processing commercial claims, validating and invalidating claims where appropriate, maintaining accurate records, and providing a professional, collaborative service to internal teams. You’ll work closely with PBS colleagues and the wider business to meet targets and champion best-in-class customer service. This a great opportunity to work with our growing business and gain hands on experience.
What you’ll be doing
*Timely and accurate processing of commercial claims
*Liaising with Business Account Managers and Customer Finance teams to validate or invalidate claims
*Working collaboratively to resolve issues and maintain strong stakeholder relationships
*Updating SAP daily with claim activity
*Providing data and commentary for monthly balance sheet packs and account reviews
*Supporting process improvements, user testing and documentation
*Ensuring compliance with Credit Policy and the Risk & Control Framework
*Being the first point of contact to resolve claim queries with excellence in customer service


What we need from you
*Strong verbal and written communication skills
*Experience in credit control and/or query resolution
*Proven customer service expertise
*Intermediate Excel skills (Pivot Tables, VLOOKUPs)
*Ability to multitask, manage time and work under pressure
*Problem-solving skills and strong attention to detail
*Ability to work collaboratively and understand end-to-end processes
*SAP knowledge and experience in a Shared Services environment is preferred but not essential
What we offer in return
*Competitive salary
*Car Allowance
*Paid days volunteering
*Wide range of online and in-house training
*Access to an employee discount scheme, with access to hundreds of nationwide retailers


Ready to apply?
Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you.