Role Summary
Pyramid8 are supporting a growing fast paced in business in Castleford. We are seeking a professional and highly organised Receptionist / Administration Assistant to support the day-to-day operations of our business. This is a key front-of-house and administrative role, responsible for delivering a high-quality service to clients, visitors, and colleagues while ensuring the smooth running of office functions. The successful candidate will demonstrate professionalism, accuracy, and confidentiality at all times.


Key Responsibilities
Reception & Communication
*Act as the first point of contact for clients and visitors, providing a welcoming and professional service
*Manage incoming calls, emails, and correspondence efficiently
*Liaise with clients, third parties, management, and colleagues across the business
*Communicate clearly and effectively, both verbally and in writing
Administration
*Provide administrative support across all areas of the business
*Maintain accurate records using internal systems and processes
*Prepare, draft, and format documents as required
*Handle confidential and sensitive information with discretion
*Support health & safety responsibilities
*Deliver a timely, professional, and high-quality service at all times
Client Relations
*Communicate effectively with clients and external parties
*Demonstrate empathy and understanding in all interactions
*Build trust and inspire confidence with clients and professionals
Person Specification
Essential Skills & Experience
*Strong written and verbal communication skills
*Excellent interpersonal skills with a professional and empathetic approach
*Ability to manage workload, prioritise tasks, and meet deadlines
*High attention to detail
*Ability to multitask and remain calm under pressure
*Self-motivated with a proactive approach and strong team ethic
*Flexible approach to working hours when required
Desirable
*Previous experience in a similar office-based role
*Ability to build and maintain strong working relationships
*Professional, reliable, and adaptable
*Commitment to organisational values and success