Claims Finance Administrator (Insurance)
Department
Claims Finance / Finance
Reporting To
Claims Finance Manager / Claims Finance Business Partner


Job Purpose


The Claims Finance Administrator supports the financial management of insurance claims by ensuring accurate processing, recording, and reporting of claim-related financial transactions. The role plays a key part in maintaining robust financial controls across claims payments, reserves, recoveries, and reinsurance, ensuring compliance with internal policies, delegated authorities, and regulatory requirements.


Key Responsibilities
Claims Financial Processing
*Process and validate claims payments, including indemnity, fees, and expense payments, in accordance with policy terms and delegated authority limits
*Ensure accurate posting of claims costs, reserves, and recoveries within claims and finance systems
*Monitor payment requests to ensure appropriate approvals, coverage checks, and documentation are in place
*Support the processing of salvage and subrogation recoveries
Reserving & Reconciliation
*Assist in the setup, maintenance, and review of claim reserves in line with reserving guidelines
*Reconcile claims transactions between claims systems, general ledger, and bordereaux (where applicable)
*Investigate and resolve discrepancies in claims balances, suspense accounts, and aged items
Reinsurance & Third Parties
*Support reinsurance recoveries, including excess of loss and quota share arrangements
*Assist with the preparation and review of reinsurance bordereaux and statements of account
*Liaise with brokers, reinsurers, TPAs, and third-party suppliers to resolve finance-related queries
Month-End & Reporting
*Support month-end and quarter-end close processes, including accruals, journals, and variance analysis
*Produce regular claims finance reports, such as paid vs reserved analysis, large loss tracking, and aged recoverables
*Provide financial data to support actuarial, underwriting, and management reporting
Controls, Audit & Compliance
*Ensure claims financial activity complies with internal controls, SOX (where applicable), and regulatory requirements (e.g. FCA / PRA)
*Assist with internal and external audits by providing supporting documentation and reconciliations
*Maintain accurate and auditable claims financial records
Process Improvement & Administration
*Maintain high-quality documentation and data within claims management systems
*Identify opportunities to improve claims finance processes, controls, and reporting
*Act as a key point of contact for finance-related queries from claims handlers and operational teams
Skills & Experience
Essential
*Experience in a claims finance, insurance operations, or financial administration role
*Strong numerical skills with high attention to detail and accuracy
*Experience working with claims management systems and financial ledgers
*Good knowledge of Microsoft Excel, including basic reconciliations and data analysis
*Ability to work effectively in a regulated and deadline-driven environment
Desirable
*Experience in general insurance, London Market, or commercial insurance
*Understanding of claims reserving, reinsurance structures, and recoveries
*Exposure to actuarial or underwriting data and reporting
Qualifications
*AAT qualification or working towards a professional finance qualification (ACCA, CIMA, or equivalent) desirable
*GCSEs (or equivalent) including Maths and English
Personal Attributes
*Detail-oriented, organised, and methodical
*Strong communication skills with confidence to challenge and escalate where appropriate
*Ability to work collaboratively across claims, finance, underwriting, and actuarial teams
*High standards of integrity and confidentiality
Working Arrangements
*Hybrid or office-based working
*Flexibility required during month-end, quarter-end, and year-end close processes