Sales & Service Coordinator
Location: Southampton (Office-Based)
Hours: 35 hours per week (flexitime available)
Overview
An established and highly reputable organisation is seeking to appoint a Sales & Service Coordinator to join their team.
This is a key position within the business. A structured training period will be provided, offering the successful candidate the opportunity to gain valuable knowledge and ensure a smooth transition into the role.
The position sits at the intersection of sales, operations, and customer service, supporting the day-to-day running of the business and ensuring a high level of service delivery to clients.
Key Responsibilities
Sales Support
*Preparation of quotations, proposals, and customer documentation
*Processing customer orders and maintaining accurate records
*Providing administrative support to the sales function
Customer Service
*Acting as a key point of contact for existing customers
*Responding to enquiries, requests, and service-related queries
*Managing customer expectations and maintaining strong relationships
Order & Project Coordination
*Managing orders from initial enquiry through to completion
*Monitoring progress and proactively addressing delays
*Keeping customers informed throughout the process
Operational Coordination
*Scheduling and coordinating engineers
*Raising purchase orders and invoices
*Liaising with internal departments including sales, engineering, logistics, and finance
Day-to-Day Activities
*Responding to customer emails and telephone enquiries
*Processing orders, purchase orders, and invoices
*Updating internal systems and spreadsheets
*Coordinating engineer schedules
*Supporting sales of equipment and spare parts
Candidate Requirements
*Previous experience in a coordination, administrative, or customer-facing role
*Strong organisational skills with excellent attention to detail
*Confident communication skills, both written and verbal
*Proficiency in Microsoft Office (Excel and Word essential)
*Experience with Sage (desirable but not essential)
*Ability to manage multiple priorities and work effectively under pressure
*A proactive and team-oriented approach
*Knowledge or experience within the Marine industry (commercial or naval)
Working Environment & Benefits
*Office-based role in Southampton
*35-hour working week (excluding lunch breaks)
*Flexitime policy (option to compress hours and finish early on Fridays)
*20 days annual leave plus bank holidays
*Supportive, team-oriented working environment with a strong focus on employee retention