Role Account Manager
Level 10
Location London
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: song
TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wired differently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel.
You will be part of the Client Services team who work together to deliver successful B2C marking campaigns, driving a ’digital first’ agenda. With exposure within this tight-knit team to the experienced SAMs and ADs, you’ll have plenty of opportunities to develop and hone your skills across the board, as well as showcase your talents and interests across the wider agency.
THE DAY TO DAY (Responsibilities of the role)
You will be the go-to contact for our clients digital deliverables across a range of channels – email, MMS/SMS and RCS. This will involve working closely with the internal team and clients to lead day-to-day client communication and meetings, taking briefs from the client, organising internal kick-offs, and managing our creative teams to deliver on time and on budget.
You need to have the right character, diligence and can-do approach to build strong relationships both internally and externally. You don’t need to know everything from the start, but you do have to be motivated to learn and develop, with a high-level of organisational skills and a solution-orientated approach to delivery.
WHAT YOU’LL NEED TO SUCCEED (Qualifications and Experience)
· Brief writing – ability to write engaging and informative briefs that clearly communicate the activity taking place and the desired response.
· Project Scoping – an understanding of scoping campaigns, ensuring creation of accurate resource plans, project schedules and price quotes, with clarity about what is and isn’t included in the scope.
· An Eye for Detail - always ensuring an excellent standard of delivery from the agency.
· Strong Communication Skills - you’ll be a calm, clear and confident communicator. You’ll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams and clients, and foster collaboration.
· Positive Attitude - A ’can-do / go-getter’ attitude
· A quick, self-motivated learner – you’re genuinely interested in getting under the skin of clients’ businesses, audiences and challenges
· High level of organisational skills with the ability to prioritise (and clearly communicate around) multiple tasks from different stakeholders and operate within a fast-paced, time-sensitive environment.
· Strong communication skills - you’ll be a calm, clear and confident communicator. You’ll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams at Vodafone and TMW, as well as other third-party partners.
· Understanding of CRM across multiple channels. Telecommunications experience is beneficial, but not essential.
We operate a fully hybrid model, with all employees able to choose where they work. Whilst also acknowledging there are times when face to face collaboration in our London based, Farringdon office is preferred.
Accenture reserves the right to close the role, at any time.
#TMW
WHAT WE’LL GIVE YOU
A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.
Our Total Rewards consist of a competitive basic salary, and an extensive benefits package including:
*Minimum 25 days holiday
*Private medical insurance
*3 Volunteer days for charitable work
*Family Friendly and Flexible Hybrid working policies
*Attractive Pension and Financial wellbeing support and resources
*Private Healthcare and Mental Wellbeing support
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." – Julie Sweet, Accenture CEO
Application Deadline: Ongoing
Accenture reserves the right to close the role, at any time.
#TMW