Interim Soft FM Manager
Based in Kent, hybrid working
Length: 3 months with possible extension
IR35 status: Inside
As Soft Services Manager, you will oversee the delivery and performance of all soft FM services, ensuring a safe, welcoming, and high-quality environment for visitors, staff, and stakeholders. You will play a key role in driving service excellence, innovation, and continuous improvement across the contract.
Key Responsibilities
*Lead and manage all soft FM services including cleaning, security, waste management, and guest services
*Ensure consistently high standards of presentation, hygiene, and customer experience across the site
*Monitor service performance, driving continuous improvement and implementing corrective actions where required
*Manage third-party contractors and service partners, ensuring performance and value for money
*Support the planning and delivery of major events, ensuring seamless service delivery and customer satisfaction
*Drive sustainability initiatives, including waste reduction and environmental best practices
*Ensure full compliance with statutory regulations, health & safety requirements, and company policies
*Develop team capability through effective leadership, coaching, and training programmes
*Build strong client relationships and act as a trusted point of contact for all soft services matters


About You
*Proven experience managing soft FM services within a complex or high-footfall environment
*Strong leadership skills, with the ability to motivate and develop diverse teams
*Experience managing contractors and multi-service delivery models
*Good understanding of health & safety, compliance, and safe systems of work
*The ability to plan and deliver services in live/event-driven environments


To apply for this role or to find out about other jobs, please contact the London Local Government Recruitment team