Complaints Specialist - Slough - £32,600 + excellent benefits
Slough
£32,600
We are working with a highly respected financial services organisation within the automotive finance sector, who are looking to appoint a Complaints Specialist to join their growing team. This is an excellent opportunity to join a business committed to delivering a "Best in Class" customer experience while ensuring strong regulatory compliance and fair outcomes for customers.
The Role

• Manage and resolve customer and dealer complaints across written and verbal channels within regulatory timescales

• Own cases from receipt through to final resolution, ensuring a fair and customer-focused outcome

• Handle Data Subject Access Requests (DSARs) and documentation requests within required deadlines

• Update and maintain complaints and contract management systems accurately and in a timely manner

• Liaise with internal teams and manufacturer customer care teams to resolve complex cases

• Ensure compliance with FCA regulations and internal policies at all times
Key Responsibilities

• Ensure all complaints are acknowledged and progressed within set timeframes

• Issue required regulatory communications including 5-day, 28-day and 56-day letters

• Monitor and manage personal workloads and escalate risks or backlogs where necessary

• Deliver against individual KPIs, quality standards, and service level agreements

• Identify and support continuous service improvements within the team

• Respond to FOS and regulatory body requests within deadlines

• Maintain accurate case records and audit ready documentation
About You

• Minimum 2 years’ experience in a complaints handling role (essential)

• Experience within automotive finance or consumer finance (essential)

• Strong understanding of FCA regulation and complaint handling frameworks

• Excellent written and verbal communication skills

• Strong attention to detail with the ability to manage multiple cases

• Confident decision maker with strong prioritisation skills

• Ability to remain calm, professional, and empathetic in challenging situations

• Minimum A levels or equivalent required
The Offer

• Salary of £32,600

• Excellent benefits package

• Opportunity to work within a leading automotive finance organisation

• Strong focus on training, development, and internal progression

• Supportive and collaborative team environment
If you are an experienced Complaints Handler looking to join a regulated, customer-focused environment where you can make a real impact, apply now or get in touch to find out more.