Service Manager
*Annual Salary: Very competitive salary
*Location: Maldon
*Job Type: Full-time
*Due to location, you will need to drive
We are recruiting on behalf of a highly respected client in the construction engineering sector, seeking an experienced Service Manager to join their head office. This is an exceptional opportunity to lead one of the organisation’s top-performing departments during a period of significant growth and investment. The successful candidate will be passionate about delivering exceptional customer service and will lead, motivate, and support a team of skilled technicians to ensure high standards of repair and service delivery.
Day-to-day of the role:
*Take full responsibility for the day-to-day management and performance of the Construction Service Department.
*Manage the efficient operation and workflow of the service department.
*Lead, mentor, and develop the existing service and technical teams.
*Build and maintain strong customer relationships.
*Ensure departmental profitability, performance against KPIs, and cost control.
*Maintain clear, accurate, and effective communication between management, customers, and technicians.
*Oversee warranty processes and manufacturer procedures.
Required Skills & Qualifications:
*Strong knowledge of the construction engineering sector.
*Previous management or supervisory experience, ideally within a busy service environment.
*Proven experience directing and supporting teams of technicians.
*Solid understanding of profit & loss, KPI management, and manufacturer warranty systems.
*Excellent communication skills, with the ability to engage professionally and diplomatically with customers.
*A highly organised approach with the ability to prioritise and multitask effectively.
*Confidence handling staff-related matters in line with company procedures.
*A proactive, methodical approach to problem-solving.
*Ability to communicate effectively at all levels of the business.
*A professional, discreet approach when handling confidential matters.
*Strong judgement when managing customer expectations.
*Ability to work autonomously and use initiative.
*A good general level of health, fitness, and professional appearance due to the customer-facing nature of the role.
Benefits:
*Competitive salary.
*Opportunity to lead a top-performing department during an exciting period of growth.
*Supportive and dynamic work environment.
To apply for this Service Manager position, please submit your CV or if you have any questions please call Sian Moseley-Moon on .