Sales Administrator
Location: Stoke-on-Trent
Salary: Up to £30,000 per annum (DOE)
Hours: Monday to Friday
The Role
As a Sales Administrator, you will play a vital role in supporting the sales team and ensuring the smooth day-to-day running of operations. You will be responsible for managing customer enquiries, processing orders, and maintaining accurate records, while delivering a high standard of customer service at every stage of the sales process. This is an excellent opportunity for someone highly organised, proactive, and passionate about working in a fast-paced, sales-driven environment.
Key Responsibilities
*Handling incoming sales enquiries via phone and email in a professional and timely manner
*Processing customer orders accurately and efficiently using internal systems
*Preparing and issuing quotations, invoices, and other sales documentation
*Maintaining and updating customer records and databases
*Liaising with internal departments such as sales, logistics, and finance to ensure smooth order fulfilment
*Monitoring order progress and providing customers with updates on delivery timescales
*Supporting the sales team with administrative tasks, reports, and follow-ups
*Assisting with stock checks and coordinating with suppliers where required
*Resolving customer queries and issues promptly, ensuring a positive outcome
*Building and maintaining strong relationships with both new and existing customers
*Ensuring all documentation is accurate and compliant with company procedures
*Contributing to process improvements to enhance efficiency within the sales function
Requirements
*Proven experience within a sales or administrative role
*NVQ Level 3 (or equivalent) in Business Administration (desirable)
*Excellent communication and interpersonal skills
*Strong organisational skills with attention to detail
*A self-motivated and positive attitude
*A strong customer service focus
*Good numerical and analytical abilities
*Ability to work both independently and as part of a team
If you are interested in this position please apply directly or email your CV over to You can also call Maria on