Futures Recruitment are looking to appoint a highly organised and commercially aware Internal Sales Coordinator to support our clients sales function by managing inbound enquiries and producing accurate, timely quotations. This role is pivotal in ensuring a seamless customer experience from initial enquiry through to conversion, while supporting the wider sales team in driving revenue.
Key Responsibilities
*Act as the first point of contact for all inbound sales enquiries (phone, email, web)
*Qualify incoming leads and allocate or respond accordingly
*Prepare and issue accurate quotations in line with client requirements and pricing structures
*Follow up on quotations to maximise conversion rates
*Maintain and update CRM systems with all customer interactions and pipeline activity
*Liaise with internal teams (sales, operations, finance) to ensure smooth order processing
*Support Account Managers and Business Development teams with administrative sales tasks
*Monitor enquiry and quote turnaround times, ensuring SLAs are consistently met
*Identify opportunities to upsell or cross-sell where appropriate
Key Skills & Experience
*Previous experience in a sales support, internal sales, or customer service role
*Strong attention to detail, particularly when preparing quotations
*Excellent communication skills, both written and verbal
*Ability to manage multiple enquiries and prioritise effectively
*Commercial awareness and a proactive approach to converting opportunities
*Experience using CRM systems (e.g. Salesforce, HubSpot) preferred
*Strong organisational and time management skills
Personal Attributes
*Customer-focused with a professional and approachable manner
*Highly organised and process-driven
*Able to work both independently and as part of a team
*Proactive, with a problem-solving mindset
*Comfortable working in a fast-paced environment
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