The Customer Service Advisor will play a critical role in providing exceptional support to customers within the industrial and manufacturing sector. This permanent position, based in Southampton, requires a proactive individual who can handle customer inquiries efficiently while maintaining a high standard of service.
Client Details
Our client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team are looking for additional support.
Description
*Respond to customer inquiries via phone, email, and other communication channels.
*Process customer orders accurately and ensure timely delivery coordination.
*Handle complaints and resolve issues to maintain customer satisfaction.
*Maintain and update customer records in the system.
*Collaborate with internal departments to ensure smooth order processing and service delivery.
*Provide customers with product and service information as required.
*Monitor and follow up on customer accounts to address outstanding queries.
*Support the Customer Service team with administrative tasks as needed.
Profile
A successful Customer Service Advisor should have:
*Previous experience in a customer service or administrative role.
*Knowledge of the industrial or manufacturing sector is desirable.
*Strong communication and interpersonal skills.
*Ability to manage multiple tasks and prioritise effectively.
*Proficiency in using customer relationship management (CRM) systems.
*Attention to detail and a commitment to accuracy.
*Problem-solving skills with a customer-focused approach.
Job Offer
*Competitive salary ranging from £28,000 to £32,000 per annum.
*Permanent position based in Southampton.
*Supportive and professional work culture.
*Potential for career development and growth.
If you are ready to take on the role of Customer Service Advisor in Southampton, we encourage you to apply and become a valued part of this successful organisation!