Client Experience Assistant
Location: Newcastle Upon Tyne
Job Type: Full-time

About the Role
We are looking for a Client Experience Manager to deliver an exceptional, seamless service to both internal and external clients. This is a highly visible, front-facing role where you will be responsible for creating a welcoming, professional, and engaging environment from the moment clients arrive.
You’ll play a key part in ensuring every interaction reflects our commitment to professionalism, teamwork, and outstanding client service.

What You’ll Be Doing

Client Experience & Front of House*Acting as the first point of contact for all client interactions (in person, phone, and email)
*Welcoming visitors and ensuring a smooth, professional journey throughout their visit
*Managing client queries efficiently and delivering a high standard of service at all times
Collaboration & Communication*Working closely with teams across the business to ensure client needs are met
*Directing enquiries to the appropriate departments
*Escalating any concerns or complaints promptly and appropriately
Client Suite & Office Support*Ensuring meeting rooms are clean, fully equipped, and presentation-ready
*Supporting general facilities tasks, including post handling and document distribution
*Maintaining shared spaces and office equipment (including coffee stations)
Events & Hospitality*Supporting the delivery of client events and meetings
*Preparing refreshments, lunches, and catering for meetings and events
*Managing stock and ordering catering supplies
Administration*Managing shared inboxes and responding to queries promptly
*Handling scanning, copying, and document management tasks
*Prioritising workloads effectively to meet deadlines
What We’re Looking For

Essential Skills & Experience*Previous experience in a client-facing or customer service role
*Excellent communication and interpersonal skills
*A professional, friendly, and proactive approach
*Ability to remain calm under pressure and handle challenging situations
*Strong organisational skills with the ability to multitask
*Good IT skills (Microsoft Office, email systems)
Desirable*Experience within a professional services environment
What You’ll Bring*A genuine passion for delivering exceptional client service
*Attention to detail and pride in maintaining high standards
*A collaborative mindset and willingness to support others
*Flexibility and a positive, can-do attitude
Why Join Us?*Be part of a supportive and professional team
*Work in a dynamic, client-focused environment
*Opportunities to develop your skills and grow your career