Lettings & Resident Liaison Officer
Location: Newcastle & Sunderland
Hours: Monday–Friday, with occasional evenings and weekends
Driving Licence: Full UK Driving Licence and access to a vehicle (essential)
An established property organisation is seeking a proactive and personable Lettings & Resident Liaison Officer to join its Property Management & Lettings team. This role is ideal for an individual who is passionate about property, customer experience, and maintaining high standards across residential portfolios.
The successful candidate will play a key role in delivering a professional, efficient, and welcoming experience for both residents and prospective tenants. The position involves a combination of lettings activity, resident liaison, property inspections, and digital administration, making it well-suited to someone who enjoys a varied, hands-on role.
About the RoleThe Lettings & Resident Liaison Officer will support the day-to-day operations of rental properties across Newcastle and Sunderland. Responsibilities include conducting property viewings, managing the lettings journey, overseeing check-ins and check-outs, and carrying out regular inspections to ensure properties consistently meet high presentation and compliance standards.
The role involves extensive use of property technology, including CRM systems, tablets, and digital platforms, to manage enquiries, track lettings activity, record inspections, and communicate effectively with residents and colleagues.
This opportunity is particularly suited to someone with strong attention to detail, a pride in presentation, and the ability to balance customer interaction with practical property oversight.
Key Responsibilities*Deliver a high standard of customer service to residents and prospective tenants
*Conduct property viewings and support applicants throughout the lettings process
*Manage tenant check-ins, check-outs, and key/fob administration
*Carry out regular property inspections, ensuring homes and communal areas meet required standards
*Act as a primary point of contact for residents, responding to enquiries professionally and efficiently
*Identify and report maintenance or property issues using internal systems
*Maintain accurate digital records via CRM and property management software
*Support the re-letting process, including coordinating access, handovers, and presentation checks
*Assist with resident engagement initiatives and community activities where required
*Collaborate with internal teams and contractors to support overall property operations
Candidate ProfileThe organisation is looking for a candidate who demonstrates:
*Experience in retail, sales, hospitality, or other customer-facing roles (essential)
*Previous experience in lettings, property, or accommodation environments (desirable)
*Strong IT and digital competency, including experience with CRM systems and mobile technology (essential)
*Excellent attention to detail and a commitment to high standards
*Strong communication and interpersonal skills
*Effective organisation and time management abilities
*A professional, friendly, and approachable manner
*The ability to work independently across multiple locations
*A proactive, problem-solving mindset
*Flexibility to work occasional evenings and weekends
Why Join?*A varied, people-focused role with a high level of autonomy
*A supportive and collaborative working environment
*Opportunities for career development within lettings and property management
*Hands-on experience with modern property technology systems
*A role where quality, professionalism, and customer experience are highly valued
Salary: £28,000 – £30,000 per annum
Work Location: In person