Compliance & Onboarding Officer
Department: Compliance
Reports to: Head of Compliance
Business Areas: PBSA (Purpose Built Student Accommodation) & Block / Property Management
Location: Office-based (Newcastle upon Tyne), with travel to properties required during onboarding activity
Salary: From £30,000 per year
Role PurposeThe Compliance & Onboarding Officer supports the Head of Compliance in delivering practical, operational compliance across the property portfolio. The role places a strong emphasis on property onboarding, building-level compliance checks, and maintaining accurate compliance records.
This is primarily an office-based position, with an expectation of site travel when onboarding activities or inspections are required. A key responsibility involves attending properties to complete onboarding visits, develop and maintain asset registers, document compliance issues, and assess the condition of Mechanical & Electrical (M&E) systems.
When onboarding activity is not taking place, the role contributes to day-to-day compliance management across the portfolio and provides support to Property Shield in relation to Health & Safety activities, reporting, and compliance support.
Ideal CandidateThe ideal candidate is methodical, structured, and highly detail-oriented, with a practical and confident approach to working within buildings and navigating varied environments.
They communicate clearly and precisely, producing well-reasoned, evidence-based written reports that support compliance objectives. Comfortable working independently, they also contribute effectively to wider organisational goals and collaborate when required.
Highly organised and responsive, the individual is capable of managing competing priorities while maintaining momentum across multiple tasks and adapting to changing demands. They demonstrate reliability, professionalism, and sound judgment, consistently delivering high-quality outcomes.
Key ResponsibilitiesProperty Onboarding & Building Compliance*Attend properties during onboarding or acquisition phases to carry out physical compliance inspections where required.
*Compile and maintain accurate, up-to-date asset registers, recording building systems, safety assets, plant, and equipment.
*Inspect and document the condition of M&E systems, including (but not limited to) fire systems, electrical installations, water systems, gas, lifts, and ventilation.
*Identify, record, and report compliance gaps, defects, and condition issues following site visits.
*Ensure all onboarding documentation and evidence is accurately recorded and stored within company compliance systems.
Statutory & Operational Compliance Support*Support the ongoing management of statutory compliance across the property portfolio.
*Assist in monitoring compliance trackers to ensure inspections, testing, and servicing cycles are completed on time.
*Support the collation and maintenance of compliance evidence to ensure audit readiness.
*Assist with internal compliance inspections and ensure follow-up actions are completed.
Property Shield & Health & Safety Support*Support Property Shield with Health & Safety activities across the portfolio.
*Assist with H&S inspections, reporting, and documentation.
*Ensure Health & Safety actions are accurately logged, monitored, and followed through.
*Support compliance-related reporting and data collection as required.
Reporting, Records & Communication*Produce clear, factual compliance and onboarding reports following site visits and reviews.
*Maintain accurate digital records, ensuring documentation is complete, accessible, and up to date.
*Liaise with internal teams, including Property Management, Operations, and Maintenance, to support compliance requirements.
*Escalate significant compliance issues or recurring concerns to the Head of Compliance.
Skills & ExperienceEssential*Experience in a compliance, property, facilities, or building-related role.
*Working knowledge of property compliance and building safety requirements.
*Confidence in carrying out building inspections and documenting findings.
*Strong administrative and organisational skills, with excellent attention to detail.
*Proficiency in compliance systems, spreadsheets, and digital document management.
*Willingness to travel to properties as required for onboarding activities.
Desirable*Experience in PBSA, block management, or residential property portfolios.
*Familiarity with M&E systems and asset condition reporting.
*Health & Safety experience or training (e.g. inspections, reporting, or compliance support).
*Working towards, or holding, a relevant property or compliance qualification (e.g. Propertymark, IOSH).
Benefits*Company pension
*On-site parking
*Private medical insurance
Work Location: In person