Market 36 Recruitment are currently recruiting for an IT Support Officer on behalf of our client within the public sector on a full-time temporary basis.
This is a great opportunity to join a forward-thinking IT team, supporting the delivery of Digital, Data and Technology services while gaining exposure to modern cloud-based technologies.
To provide first-line IT support as part of a busy Service Desk function, delivering high-quality technical assistance to users. You will support day-to-day IT operations, ensuring systems and equipment are maintained and issues are resolved efficiently.


Roles & Responsibilities:
*Provide first-line support through the IT Service Desk
*Deliver excellent customer service while resolving technical issues
*Support users with hardware, software, and system-related queries
*Assist with hardware commissioning and decommissioning
*Work closely with Technical Analysts to support wider IT operations
*Troubleshoot and resolve IT issues in a timely manner
*Support the delivery of Digital, Data and Technology services


Additional Responsibilities:
*Assist with general IT support tasks across the organisation
*Maintain accurate records of incidents and resolutions
*Continuously develop technical knowledge and skills
*Support the team with ongoing improvement of IT services


Experience, Skills & Qualifications:
*Previous experience in an IT support or Service Desk environment
*Strong customer service skills with a technical mindset
*Knowledge of Microsoft technologies (essential)
*Understanding of ITIL principles (advantageous)
*Strong problem-solving skills and ability to work under pressure
*Good communication skills and a proactive approach


Working Pattern & Benefits:
Hours: 37 hours per week
Benefits: Opportunity to work with modern cloud technologies, as well as a supportive team environment
Salary: £15.99 per hour (PAYE)


Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.