Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first.
Reporting to the help desk manager, your duties will include:
*Dealing with a wide range of external customer queries relating to our client’s bespoke CRM software package which includes 15 varied modules (full training is provided on these modules)
*Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules
*Dealing with both ’teething problems’ relating to new customers following implementation of the client’s software, as well as legacy customers seeking guidance on specific modules
*Escalating queries and matters to other teams (e.g. upgrades to existing software)
*Liaising with the other members of the help desk team to resolve higher level queries
*Assisting more junior members of the team where applicable
*Liaising with the sales department and field based training team where applicable
*Ad hoc duties as and when required


On offer is a market leading salary and the opportunity to work for a genuinely good business which puts its people first. Over time, for the right person, there will be the opportunity to progress into a team leadership role and/or journey into other parts of the business depending on your skill set/ambitions. You will also be rewarded with a company performance related bonus scheme, and inclusion in the companies Group Life Insurance after the first year.


The successful candidate will ideally have 2 years application support experience. But our client is open to individuals with customer service experience or exposure to a similar background. You will also have the ability to manage a wide range of problems in a logical manner, in what can be a challenging and demanding environment. Above all you must be hardworking, upbeat/energetic, and possess excellent communication skills. Beneficial experience would include MS-Windows Operating Systems, Linux Operating Systems, Understanding of networking and TCP/IP and exposure to Financial/Accounting Systems
Please note that this is an office-based role so candidates will need to be able to travel to Welwyn Garden City on a daily basis.
We look forward to receiving your application.