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Job Overview
Are you looking for a career move that will put you at the heart of a global financial institution?

Citi is seeking a highly experienced and driven Director to lead our global Payments Platform Modernisation strategy, with a specific focus on ACH (Automated Clearing House) and RTGS (Real-Time Gross Settlement) systems.

This critical role is centered on the modernisation of our core payment platforms. You will drive a significant multi-year execution of the ACH & RTGS program. Your mission will be to ensure the new platforms are strategically aligned with business goals, executed efficiently, and adhere to the highest program standards.

As the leader of this initiative, you will be responsible for defining and enforcing program methodologies, managing a comprehensive roadmap, and overseeing the implementation of a complex set of deliverables. The ideal candidate will have a deep understanding of the payments industry, particularly ACH and RTGS, coupled with a proven track record of successful execution of large-scale platform modernisation initiatives.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The successful candidate will be part of the management team overseeing the overall payments modernisation book of work and will report into the global head of Citi Payments Express & payments platform modernisation.

The successful candidate will collaborate extensively across a wide range of stakeholders across product, sales, technology, compliance, risk and operations partners to transform our payments landscape.

What you’ll do:

Strategic Program Leadership & Governance:
*Define, establish, and mature the design, development and implementation framework specifically for the ACH and RTGS platform modernisation, ensuring alignment with the broader Services business strategy and enterprise standards.
*Lead the development and strategic oversight of the Core Platform Modernisation roadmap, integrating business objectives with next-generation technical capabilities for ACH and RTGS processing.
*Work closely with Product Design and Execution Leads globally to facilitate strategic planning sessions, defining the scope, objectives, and key results for the platform modernisation program, informed by market analysis and customer needs.
*Collaborate with Payments Design Leads and cross-functional teams to determine optimal program execution approaches for platform modernisation, ensuring consistent application of methodologies and best practices.
*Own the 3-5-year product portfolio roadmap from a governance perspective, focusing on the modernisation of ACH and RTGS platforms, leveraging company-wide assets, and driving resource allocation decisions through established program forums.
Program & Project Execution Oversight: *Oversee the translation of strategic platform modernisation goals into actionable program increments, project plans, and clear, measurable deliverables for the new ACH and RTGS platforms.
*Partner closely with engineering and project teams throughout the development lifecycle-from requirements definition to implementation and validation-ensuring adherence to established program delivery standards and quality assurance processes for the new platforms.
*Conduct continuous gap analysis between current and future state platform offerings, identifying areas for improvement, innovation, and potential program adjustments.
*Proactively identify, escalate, and resolve cross-project dependencies and roadblocks related to the platform modernisation through effective program management techniques and communication channels.
Stakeholder Management & Resource Stewardship: *Provide strong program leadership and mentorship across diverse project teams, fostering a culture of collaboration, innovation, and high performance within the modernisation ecosystem.
*Manage all aspects of project team performance, including resource planning, onboarding, performance evaluations, and development.
*Establish and manage the overall program budget, resource allocation, and financial oversight for the platform modernisation, ensuring fiscal discipline, value realization, and adherence to investment guidelines.
*Develop and implement comprehensive stakeholder engagement and communication strategies, ensuring transparent reporting to senior leadership, effective alignment across all program constituents, and robust change management.
*Effectively influence and align stakeholders across different functions and departments to achieve program objectives.
Risk Management & Compliance Governance: *Establish and enforce program-level risk management frameworks and compliance protocols for the platform modernisation, ensuring adherence to all applicable laws, rules, and regulations related to payments and data privacy.
*Proactively identify, assess, and mitigate program risks associated with the large-scale migration to new ACH and RTGS platforms, safeguarding Citigroup, its clients, and assets through structured risk management processes.
*Promote a strong culture of compliance, ethical conduct, and operational excellence within the entire program.
*Own the end-to-end governance process for the ACH & RTGS modernisation program
What we’ll need from you: *Significant progressive experience in product management/development, with significant experience in establishing and leading large-scale, complex technology platform modernisation programs and portfolios.
*Proven track record of success in the payments industry, with a deep understanding of ACH and RTGS systems (e.g., Fedwire, CHIPS, TCH-RTP), ISO 20022 messaging standards, the competitive landscape, and regulatory requirements.
*Demonstrated expertise in establishing and operating program governance frameworks for multi-year, multi-project platform modernisation initiatives.
*Experience working in a heavily regulated environment with a strong focus on privacy, security, and compliance.
*Experience with AI and ML technologies and their integration into program strategies is highly desirable.Demonstrated ability to lead and manage diverse teams through