Key Responsibilities


*Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders.
*Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.
*Develop scripts, runbooks, diagnostics, and quality-of-life tools that streamline investigations and reduce meantime to resolution.
*Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed.
*Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.
*Participate in a limited weekend/on-call rotation (approximately 4–6 weekends per year) with compensating time-off per policy.


Minimum qualifications:


*Bachelor’s degree (or equivalent experience) and 3+ years in software engineering or production support.
*Proficient in Java or a similar language; strong debugging skills and ability to write scripts for diagnostics and updates. Familiarity with Linux and bash.
*Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.
*Demonstrated bias for action: resolve incidents while building long-term fixes and automations.
*Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.
*Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization.


Preferred qualifications:
*Experience supporting trading systems or desks at a large investment bank.
*SQL proficiency for rapid data validation and incident triage.
*Experience with object-oriented programming and microservices-based Java/SOA environments.
*Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).
*Knowledge of Fixed Income products (Rates, Credit, FX, Commodities) and related market workflows.
*Familiarity with DevOps/CI/CD practices and agile delivery.