We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job Role of Client Relationship Manager:
*Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).
*Accountable for nurturing an account to ensure it grows to its full potential.
*Work closely with clients to ensure involvement with their strategic planning and how we can support.
*A good working knowledge of product creation & delivery, change control, product definition and change management processes.
*Excellent communication and interpersonal skills, with influencing and engagement skills
*Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.
*Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.
*Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
*Proactively work with colleagues internally and with clients to improve the profitability of their accounts.
*Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.
*Source products in response to clients’ requests and use this information to anticipate future needs.
*Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.


Skills & experience of Client Relationship Manager:
*B2B or B2C sales and customer management experience
*Experience within the leisure, retail and/or hospitality industry preferred.
*Demonstrable experience building and developing profitable long term customer relationships
*Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins)
*Appetite to develop both product and industry knowledge
*Ability to build strong relationships with both customers and colleagues
*Experienced negotiator able to manage discussions with a win/win achieved each time
What’s in it for you as Client Relationship Manager:
*Modern open plan office
*Monthly profit share bonus scheme
*Holiday buy-back scheme
*Company sick pay
*Free onsite parking
*Perks at Work scheme
*Tuck shop’ snacks
*Free lunch every Friday
*Cycle to Work scheme
*Complementary Birthday vouchers
*Subsidised workplace massage
*Eye care vouchers
*Employee Assistance Programme (EAP)
*Company social and corporate events