National Account Manager
Peterlee (4 days office / 1 day WFH - flexibility offered)
£45,000 - £60,000 DOE + 5% bonus
Full-time | Permanent | 40 hours per week
The Opportunity
Office Angels are recruiting on behalf of a well-established FMCG organisation for a National Account Manager to join their Commercial team. This is a commercially structured National Account Manager role, combining external customer ownership with strong internal commercial execution, data accuracy, and structured reporting.
You will be responsible for managing key national retail and wholesale accounts, delivering profitable growth, and leading senior-level commercial discussions, while also operating within a highly structured internal environment where accurate data, forecasting, and commercial reporting are critical to success.
Commercial Structure
This role sits within a structured three-part commercial model, working alongside a Commercial Controller who oversees internal pricing strategy, margin governance, and commercial approvals, and a Commercial Manager who manages supplier relationships, cost base, and supply-side commercial negotiations. The National Account Manager (this role) is responsible for external customer relationships, negotiations, and account performance, working collaboratively across all internal functions to ensure aligned and profitable commercial execution. This role has no direct reports.
Role Focus
This is a commercially driven National Account Manager role with a strong emphasis on structured internal commercial execution alongside external customer leadership.
The role requires strong capability across:
*Customer relationship ownership and negotiation
*Data-led decision-making and commercial reporting
*Structured internal systems and process adherence
*Forecasting and demand planning support
*High-level stakeholder engagement
Key Responsibilities
National Account Ownership
*Manage and develop key national retail and wholesale customer relationships
*Act as the main commercial contact for assigned accounts
*Build and maintain long-term strategic partnerships
Commercial Negotiation & Delivery
*Lead external commercial discussions including pricing, CPI challenges, service issues, and trading performance
*Negotiate trading terms and customer agreements within internal governance frameworks
*Deliver profitable growth across assigned accounts
*Represent the business in senior customer meetings and negotiations
Data, Systems & Commercial Reporting
*Maintain accurate and up-to-date customer and account data within CRM systems
*Use Excel and reporting tools to analyse sales performance, margin, and trends
*Produce regular commercial reporting to support decision-making
*Support forecasting and demand planning processes
*Ensure high standards of data accuracy, consistency, and governance across all systems
*This role requires strong confidence working within structured commercial systems and processes
Account Planning & Growth
*Develop and deliver Joint Business Plans (JBPs) with key customers
*Identify growth opportunities across distribution, NPD, and promotional activity
*Monitor account performance against revenue, volume, and margin targets
What We’re Looking For
Essential Experience & Skills
*Proven experience in National Account Management or key account roles within FMCG / retail / wholesale
*Strong commercial acumen (pricing, margin, trade spend)
*Confident managing senior customer negotiations and CPI discussions
*Strong analytical skills with advanced Excel capability
*Experience using CRM systems as part of day-to-day account management
*Ability to interpret data and translate insight into action
*Strong communication and stakeholder management skills
*Experience working within structured, process-driven commercial environments
Important Information
Please note there is no company car or car allowance included in this package. A pool car is available on-site, and mileage for business travel using your own vehicle will be reimbursed in line with company policy. Travel for customer visits are typically required approximately once a fortnight, depending on business needs.


Application Information
Due to high application volumes, feedback may not be provided to all candidates. Shortlisted applicants will be contacted within 5 working days. Reasonable adjustments are available throughout the recruitment process.
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